Day: September 28, 2016

Sales and Marketing Manager Job in Nairobi Kenya

Job Title: Sales and Marketing Manager



Job Type:
Full time

Duma Works is recruiting a Sales and Marketing Manager for one of our clients; a leading provider and operator of a top level domain name in the country.

The main responsibilities include;

  • Improve the organization’s market position and achieve financial growth.
  • Define the  long-term organizational strategic goals.
  • Build key customer relationships.
  • Identify business opportunities, negotiate and close business deals.
  • Maintaining extensive knowledge of current market conditions.
Duties and

Personal Assistant Job in Kenya

Personal Assistant 
Job Summary: A personal assistant (PA) works closely with senior managerial or directorial staff to provide administrative support, usually on a one-to-one basis and often act as the manager’s first point of contact with people from both inside and outside the organization. 
PAs help managers to make the best use of their time by dealing with secretarial and administrative tasks.
Duties and Responsibilities: 
  • devising and maintaining office systems, including data management and filing 
  • arranging travel, visas and

Real Time Analyst Job in Kenya

Real Time Analyst
Primary Responsibilities
Primary duties may include, but are not limited to:
  • Responsible for monitoring and reporting real time behaviors using adherence software and ACD real time displays
  • Monitor key call center performance metrics such as service level, ASA, occupancy, adherence, handle time, etc.
  • Provide real-time feedback to Work Force Management (WFM) and Operations management on the status of the campaign for quick problem solving and to maintain call traffic flow.
  • Required to change multiple agent

Reporting Analyst Job in Kenya

Reporting Analyst
Job Summary: Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. 
That’s Horizon. A leading Business Process Outsourcing Contact Centre where people come to do great work. 
Right now, we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and do what really matters. 

Reporting to the MIS Manager, call centre reporting analyst will provide reporting