Customer Relationship Coordinators
Job Responsibilities
- Develop and implement customer relationship policies and procedures
- Define and communicate customer relationship standards
- Oversee the achievement and maintenance of agreed customer relationship levels and standards
- Direct the daily operations of the customer relationship team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer relationship delivery
- Review customer complaints
- Track customer complaint resolution
- Handle complex and escalated customer relationship issues
- Monitor accuracy of reporting and data base information
- Analyze relevant data to determine customer relationship outputs
- Liaise with company management to support and implement growth strategies
- Co-ordinate and manage customer relationship projects and initiatives
- Ensure budget requirements are met
- Evaluate and performance manage staff
- Identify and address staff training and coaching needs
- Cascade Training materials to the Branch Customer service team to train the branch
Qualifications
- KCSE level of education
- Passion and zeal for customer service
- Excellent communication, negotiating and interpersonal skills
- Excellent customer service and relationship management
Salary is Negotiable
Applicants should send their CV salary to vacantjobskenya@gmail.com by 30th September 2016.
Note that only shortlisted candidates will be contacted.