HELB Chief Operations Officer (COO)

 The Higher Education Loans Board (HELB) was established in 1995 through an Act of Parliament CAP 213A of the laws of Kenya.

The mandate of HELB is to source for funds and provide financing (through loans, scholarships and bursaries) to Kenyans pursuing higher education in institutions of higher learning in and outside Kenya as recognized by Commission for University Education (CUE).

Over the years, the Board’s Fund has grown from an asset base of Kshs.1.1 billion to Kshs. 49.5 Billion in 2016 and is forecasted to be in excess of Kshs. 85 billion by 2018.

A vacancy has arisen for the position of Chief Operations Officer (COO).

HELB is looking for highly competent, passionate, dedicated and self-driven individual of high integrity who is able to demonstrate strong leadership skills to fill the position.

The Position

Reporting to the Chief Executive Officer and Board Secretary, the Chief Operations Officer will manage, develop and lead an integrated COO function that supports the Board with key capabilities as required from a strategic and operational perspective by planning, organizing and controlling the day-to-day activities of the Board in Credit Management.

To take lead of the COO function at Executive Committee Management level in the disciplines of Lending, Loan Recovery and Institutional Relationship Management to support Board’s ambitious business development and growth.

The holder will provides a high level of customer experience; and will ensure management of enterprise risk management and compliance with Board’s policies and procedures.

Key Responsibilities

1. Achieve Business Performance

i) Be accountable for the aggregate plan and delivery of Lending and holistic Debt Management.

ii) To provide quality leadership and strategic direction to the Operations division in furtherance of the boards strategic objective of financing all qualifying Kenyans pursuing higher education

iii) To ensure quality performance of loan disbursement and recovery systems (awards, approvals, disbursements, loan reviews, performance reports and remedial management) in supporting business goals.

iv) To ensure close working relationship with strategic partners for effective delivery of the Board’s mandate,

v) To ensure the attainment of Lending & recovery departmental targets and objectives,

vi) Advising the CEO on all matters relating to credit appraisals, disbursements & debt management loans

vii) To develop and implement proper credit management policies in line with changing dynamics.

viii) Networking with key strategic partners to facilitate Lending and Recovery processes,

ix) To build relationships through team building, negotiations and securing strategic alliances

x) To ensure the development & implementation of succession planning policies through the establishment of coaching & mentorship programs.

2. Driving Business Direction

i) To be an integral part and driver of the strategic planning, students loans, portfolio management and forecasting of business requirements and decision making process.

ii) Build strong relationships with key external stakeholders, Governments (National & County), Institutions of Higher learning, students and Employers to ensure correct focus and direction for the Board at operations level.

iii) Ensure an effective and effficient operating model is maintained.

iv) Ensure that risk is effectively managed on an enterprise-wide basis across all aspects of the business under the COO.

v) Overseeing the prudent management of the student loans budget, bursary, scholarship and other donor funded programs.

3. People Management/Leadership

i) Build strong relationships with key stakeholders and peers on Executive Management to ensure the correct focus

ii) Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures through a balance score card.

iii) Lead, inspire and coach a team of high calibre professionals, creating succession to key roles and enhancing Board’s management capability.

iv) Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities.

v) Ensure the development of a high-performing team through embedding formal Performance Development and informally coaching management team.

Minimum Requirements

i) A holder of a business related degree from a recognized university;

ii) An MBA or Master’s degree in a relevant field from a recognized university;

ii) Knowledge of higher education environment in Kenya and the region;

iv) Over fifteen years’ experience in successful credit management with a minimum of five (5) years’ experience at senior management level in a reputable organization.

Key competencies

i) Personal integrity;

ii) Possession of networking skills;

iii) Committed team player with strong managerial skills;

iv) Highly analytical and organizational skills;

v) Excellent interpersonal and communication skills;

vi) Excellent knowledge of relevant computer software and applications;

Compliance with the Constitution on Leadership and Integrity

Candidates interested in the above positions are expected to fulfil the requirements of Chapter 6 of the Constitution of Kenya.

Specifically, they must obtain and submit with their application copies of clearance certificates from the following organizations:-

  • Kenya Revenue Authority;
  • Higher Education Loans Board;
  • Ethics and Anti-Corruption Commission;
  • Directorate of Criminal Investigations (Certificate of Good Conduct);
  • Credit Reference Bureau.

If you believe, you can clearly demonstrate your abilities to meet the criteria given above, please send your application, detailed CV, relevant copies of testimonials certificates, your date time contact, and contacts of three referees, to reach the office of Chief Executive Officer on the contact below and not later than 28th Oct 2016.

Chief Executive Officer
Higher Education Loans Board
P.O. Box 69489-00400


Email Address: recruitment@helb.co.ke

Only shortlisted applicants will be contacted.

HELB is an equal opportunity employer.

Business Administration
Updated: October 16, 2016 — 12:45 am