International Rescue Committee Consultancy for a Client Voice and Choice Rapid Survey in Kakuma Refugee Camp

International Rescue Committee (IRC)
Consultancy for a Client Voice and Choice Rapid Survey in Kakuma Refugee Camp
Sector: Governance & Rights 
Location: Kenya 
Employee Type: Consultant 
Employee Category: Not Applicable
Terms of Reference


Background / IRC Summary: The International Rescue Committee (IRC) is one of the largest humanitarian agencies in the world, providing relief, rehabilitation and post-conflict reconstruction support to victims whose lives and livelihoods have been shattered by conflict and disaster. 
The IRC has been present in Kenya since 1992, providing essentials like clean water, health care and protection services to tens of thousands of refugees escaping conflict and natural disaster in Somalia, Sudan, Ethiopia and other neighboring countries. 
The IRC also supports Kenyan communities that host refugees, more so in urban areas and those in Kakuma and Daadab areas.

Context of the assignment: The IRC seeks to ensure that the organization is responsive to the people that we serve. 

This is done by systematically and deliberately seeking the perspectives of our clients and drawing those decisions into the organization’s decision making processes about what programmes to deliver, how, to whom, when, where and by whom. 
In so doing, IRC believes that the aid delivered will be both more responsive and more effective. Being responsive entails capturing the perspectives or our clients, and using that information to inform our programming decisions.. 
We have identified three main types of channels for client voice:

1. Active channels, where client perspectives are deliberately and systematically solicited. These include methods such as surveys, focus group discussions and interviews;

2. Reactive channels, where the IRC provides an opportunity for clients to share their perspectives when and how they wish. These include methods such as feedback/suggestion boxes, complaint lines, and helpdesks / office hours;

3. Open channels, where IRC field teams deliberately record the perspectives of its clients, received through daily / ongoing IRC-client interaction.

Current assignment: The IRC in Kenya has been running a client responsiveness survey in Kakuma refugee camp since April 2016. The survey seeks to find out the effectiveness of community health practitioners (CHPs) in supporting health outcomes among refugees in the camp. 

So far, two rounds of data collection have been carried out, emerging data analyzed and interpreted, and the results used to course correct.

In order to establish the validity and reliability of research results for the two rounds, the IRC seeks to contract an independent consultant to administer a series of focus group discussions and oversee the collection of quantitative data by enumerators. 

The results of the final round will be compared against those of the preceding two rounds and also used to course correct programming.  
Specifically, the consultant will undertake the following;

Administer Round 3 survey. Specific activities include;

  • Induct the data enumerators on objective data collection;
  • Administer with the help of data enumerators 200 survey questionnaires among beneficiaries who will have been randomly selected in the community;
  • Conduct 5 FGDs with select community members;
  • Data entry and report writing
  • Submission of final report.
Qualifications required
  • A degree in Political Science, Sociology/community development, International relations, development, Governance, Forced Migration or any other area of study related to the terms of reference;
  • Demonstrable knowledge and experience in refugee issues;
  • Track record on consultancies/ research on refugee and IDP protection/conflict and peacebuilding;
  • Experience in writing/editing/formulating evidence based research, preferably with INGOs, governments or academia;
  • Good understanding of legal and socio-economic dynamics of refugees in the camps;
  • Excellent analytical and reporting skills;
  • Fluency in written and spoken English;
  • Past experience in undertaking research in Kakuma refugee camp strongly preferred;
  • A Kenyan national.
Expression of Interest
Any person interested in undertaking this research should send an Expression of Interest consisting of:

a) Technical proposal; (maximum 3 pages) including methodology and work plan for the exercise

b) Financial proposal to include the Consultant’s daily rate and other expected costs

c) CV of the researcher

IRC’s responsibility

  • Pay consultancy fees at a mutually agreed rate
  • Mobilize the interviewees and support the data collection process
  • Organize for interpretation where need be.
  • To cater for accommodation and transport to the field.
At the field level, the consultant will work closely with the Safe Programming Officer, and shall abide by all IRC rules and regulations. 
The consultant will also work closely with the Governance and Rights Coordinator who shall also supervise him/her and oversee the completion of the work.

Kenyan nationals are encouraged to apply.  

International allowances are not available for this position. 
Salary and employee benefits are compliant to the Kenyan NGO Sector. 

How to Apply

CLICK HERE to apply online

IRC leading the way from harm to home.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. 

Please contact Talent Acquisitions at As required by law, the IRC will provide reasonable accommodations to qualified applicants and employees with a known disability.
Disclaimer: Please take note that International Rescue Committee
(IRC) does not ask for any fees in connection with its recruitment
processes. In the event that you receive any request  for payment of any
sort, please get in touch with us on Tel: +(254-020) 2727730, Email: or report to the nearest police.

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