Mercy Corps is a leading global relief and development agency saving and improving lives in the world’s toughest places.
In more than 40 countries, we partner with local people to put bold ideas into action, help them overcome adversity and build stronger communities. We help communities survive and move beyond emergencies. When natural disasters strike, economies collapse or conflict flares, Mercy Corps is there.
Working with communities, we leverage local logic to help people transform their lives to grow more food, earn higher incomes and ultimately advocate for their needs. We see global challenges as an invitation to pioneer innovative, sustainable solutions.
Mercy Corps is looking for committed and dynamic individual to take up the following position.
Quality Assurance Manager – PEACE III Program
Program / Department Summary: Mercy Corps implements high-quality, analytical development work in very difficult places.
We have been operating in Kenya since 2008 and are presently implementing development programs across the Central, Rift Valley, North Western and Northern Eastern regions of Kenya.
The Quality Assurance Manager (QAM) plays a key leadership role in the implementation of the PEACE III Program which is a five-year $20 million program that seeks to mitigate conflict and support peace in select Intergovernmental Authority on Development (IGAD) member states.
PEACE III is a USAID-funded program in its third year of implementation that builds and strengthens local-level cross-border conflict management mechanisms in the Horn of Africa – Kenya, Somalia, South Sudan, Ethiopia and Uganda.
The program supports conflict management mechanisms that incorporate local civil society groups and local governments, mentor local non-governmental organizations to be able to address community-level conflict management, and provide technical assistance to the regional conflict early warning and response mechanism.
General Position Summary: The QAM will provide senior leadership of the program’s technical components and will also ensure the synthesis of technical approaches across the five countries.
S/he will assume the responsibility for translating program learning into tangible adjustments to intervention strategies and disseminate these findings in research briefs, white papers, and reports.
Essential Job Functions:
Program Quality Oversight
- Provide leadership and strategic vision to selected technical components of the PEACE III program, including work plan development, conflict and stakeholder analysis, partnership selection and management, and overall sector strategy;
- Provide quality oversight to program interventions, and work with field teams to enhance capacities for quality programming;
- In collaboration with the Chief of Party (CoP), lead on processes of internal learning and reflection;
- Document best practices and learnings, with support from the Communications officer;
- Disseminate lessons learned to internal and external stakeholders;
- Encourage systematic opportunities to use data for learning and improvement, and to focus on learning lessons throughout the life of the program;
Karamoja Cluster team management
- In close partnership with the COP, create a work atmosphere conducive to professional growth and development of excellent personnel at all levels;
- Implement, and ensure all team members are effectively using, the performance planning and management system, establishing performance expectations and regularly providing constructive feedback;
- Promote accountability by conducting staff annual performance reviews with direct supervisees, and ensure that supervisory staff do the same;
- Participate in the development of project documents, curricula reviews and key program tools;
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission;
- Other duties as assigned.
Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility: None
Reports Directly To: Chief of Party with a dotted line to the Kenya Country Director
Works Directly With: Regional Cluster Leads, Mercy Corps and Pact HQ technical advisors, Country PEACE Program Teams, Country Directors and PEACE III Program Director – Karamoja Cluster.
Knowledge and Experience:
- BA/S Advanced degree in peace-building and conflict management, social sciences, international and MA preferred in development, political science, or other related field
- 5- 7 years of relevant professional experience managing and implementing peace-building and conflict management projects;
- 2- 4 years of relevant field or management experience of complex, multi-sector programming. Previous experience working on USAID-funded programs preferred;
- Demonstrated ability to communicate effectively in English, both verbally and in writing;
- Previous experience in East Africa and in-depth knowledge of current cross-border issues and events in Kenya, Somalia, Uganda and South Sudan preferred;
- Demonstrated ability to effectively work with staff in multiple locations affected by conflict;
- Demonstrated ability to work effectively with communities, civil society, local government representatives and other stakeholders.
Success Factors: This is a senior position that requires high level thinking, advising and strategizing with the Chief of Party and other senior members of the PEACE III team.
The successful candidate must be a proven and excellent writer as she/he is charged with writing and editing several different learning documents, briefs and reports.
S/he must be a comfortable and experienced representing agencies to stakeholders in high level fora.
The successful candidate will be conscientious, with excellent judgment and have the ability to combine strong communication skills, creativity, initiative, participatory leadership and tactful decisiveness to assist in the development and implementation of the PEACE III strategy.
Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential to this position.
S/he must have the confidence and humility to work effectively with a large variety of people who will be diverse culturally, economically and in social status – as well as be sensitive to political and cultural nuance – be able to consistently apply excellent judgment to a variety of demanding and fast-changing situations while working as part of a team and coordinate with project personnel.
Interested candidates who meet the above required qualifications and experience should submit a Cover letter, detailed Curriculum Vitae (CV) listing three professional references (including a recent supervisor) to email@example.com on or before Wednesday 2nd November, 2016 by 4.00pm.
The email subject line must clearly show the job title and location they are applying for.
Applications without the right subject heading will be automatically disqualified.
Please do not attach any certificates.
We will only get in touch with shortlisted candidates.
NB: Mercy Corps does not charge any fee at any stage of the recruitment process.