Travel Company Administrative Supervisor Job in Nairobi Kenya

Administration
Supervisor acts as a regional link and communication vehicle between
our local suppliers, local office and Base Camp (Toronto). 

• Execute new, amended and cancelled bookings to all hotels and service providers
• Prepare
  accurate passenger rooming and name lists to hotels and service
  providers and manage last minute requests for bookings and numerous
  general enquiries from the sales department
• Main point of contact for regional sales enquiries relating to our safaris & tours
• Maintain FIT/Group tour requests from the Sales department.
• Ensure all hotels/suppliers have the necessary welcome notes and information for incoming passengers prior to arrival
• Ensure
  trip costs are accurate including monitoring CEO trip costs and
  supplier trip costs and conveying any updates to Regional Manager,
  Buying Manager and Accounting department
• Create good relationships with our active suppliers in East Africa and Madagascar
• Action the regional emergency phone for all passenger and field emergency issues
• Training with new supplier on any system updates
• Co ordinate with the Tour leader Manager on booking information and changes
• Develop and achieve other duties and projects as required by East Africa Regional Operations Manager
• Act as an ambassador and role model of the G Adventures Core Values and Culture

• Required 2+ years in a similar role in Tourism Industry demonstrated with sound references
• Extensive regional knowledge and travel experience
• Superior problem solving skills and ability to prioritize workload
• Proven time management skills and quick turn around
• Extensive Customer Service experience dealing with travelers
• Knowledge of the East African tourism market, product and operations preferred
• Charismatic with ability to motivate others
• Demonstrated ability to lead, motivate and manage a team of remote staff
• Highly developed communication skills (verbal and written)
• Ability to manage a crisis and take responsibility for the safety of others
• Customer service oriented with solid teamwork abilities
• Strong office administration and organizational skills with attention to detail
• Ability to work recognizing the demands of deadlines and schedules
• Strong computer skills, especially in Microsoft Excel, Powerpoint / Keynote and written communication
• Driven and motivated by a dynamic, fast-paced environment where change is the norm
• Positive and Innovative attitude
• Legally permitted to live and work in Kenya.