StarTimes Media Kenya
Job Title: Call Center Team Leader
Department: Call Center
Reports to: Call Center Manager
Objective of the position: Ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clients’ satisfaction and increased stake-holders value.
Duties and Responsibilities
- Execute the work schedule and ensure team member adhere to it.
- Implement policies and procedure
- Staff record management in call center.
- Coaching, training and motivating staff.
- Monitoring random calls to improve quality, minimize errors and track operative