Baus Optical Customer Service Executive Job in Nairobi

Baus Optical Company Limited is a leading player in the optics industry in Kenya.

To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Service Executive.

Role’s Summary: The position serves as the first point of contact with insurance companies and provides assistance to individuals by responding to routine questions from the shops; provision of general information, and performing general clerical duties.

Key Responsibilities

  • Scanning all Insurance claim forms to the insurances for approval
  • Liaising with shops,clients and insurances often via telephone and e-mail.
  • Training and informing staff on the new corporate procedures.
  • Updating the marketing manager of any corporate changes immediately
  • Analyzing the insurances sales performance and giving comprehensive report.
  • Performs general data entry; prepares product or service reports by collecting and analyzing customer information.
  • Provides back-up support to other group members (sales, marketing) in the performance of job duties as required.
  • Performs other related clerical duties as required or deemed necessary

Qualifications and Experience

  • Diploma in Business Administration / Management / Customer Care / Front Desk / Marketing / Public Relations from recognized institution
  • At least 1 years’ experience in customer service / front office / Public Relations.
  • Computer literate
  • Willingness to be part of our corporate values and culture

The Person:

  • Outgoing personality, confident and responsible.
  • Self driven and result oriented individual exhibiting discipline and integrity
  • Effective listening skills.
  • A quick learner, adaptable and able to work well under pressure
  • Good communication and inter-personal skills
  • Excellent presentation and negotiation skills.
  • Team building, problem solving and public relation skills

Please state the expected salary in the Curriculum Vitae.

Interested candidates who meet the above criteria should apply via EMAIL:hr@bausoptical.co.ke

OR

The HR Manager,

P.O Box 54948-00200

Nairobi

to reach us not later than 30th November 2016.


Sales and Marketing
Updated: November 22, 2016 — 5:09 am