IPOA Complaints Management Officers 7 Jobs in Kenya (130K)

The Independent Policing Oversight Authority (IPOA) is a state Authority created under an Act of Parliament No.35 of 2011, with the mandate of holding the police accountable to the public in the performance of their functions.

IPOA will soon open offices in Kisumu, Garissa and Mombasa.

The Authority wishes to recruit results oriented Kenyan citizens with drive, vision and creativity to fill the following positions:-

Complaints Management Officer

Ref: IPOA/HR/23/2016

IPOA Grade 6

7 Positions

Consolidated Salary: KES.90,000 – 130,000

Reports to the Head, Complaints Management.

Job Description

Duties and responsibilities at this level will entail:-

(i) Receiving complaints against and by the Police and making necessary records of the same;

(ii) Screening and processing of all complainants;

(iii) Attending to and advising complainants on ways to resolve the complaints;

(iv) Assessing complaints to ensure documents in support of each complaint are submitted to the Authority;

(v) Coordinating and supporting the Case in take committee to determine the admissibility of complaints received;

(vi) Implementing systems and processes for efficient processing and management of complaints against the police;

(vii) Monitoring and updating complainants on the status of their complaints especially the ones referred to IAU for further action;

(viii) Conducting preliminary inquiries on complaints received and contacting police stations and other relevant agencies with the aim of obtaining information and requisite documentation;

(ix) Analysing and referring complaints to relevant agencies;

(x) Assisting in the promotion of proactive resolution of complaints against the police through ADR;

(xi) Receive, upload and up-date data into the Complaints Investigations Management System (CIMS),ECM and other records;

(xii) Ensure all correspondence and records are up to date and filed accurately in respective files;

(xiii) Responding to inquiries by complainants and providing appropriate feedback;

(xiv) Assist in preparation of various department reports as and when required;

(xv) Any other duty that may be assigned from time to time by the Authority.


  • Must be a citizen of Kenya.
  • Meets the requirements of Chapter six of the Constitution of Kenya.

Required functional skills:

For appointment to this grade, an officer must have:-

  • Bachelor’s degree in any of the following disciplines:- Law, Criminology, Dispute Resolution, Psychology or equivalent qualifications from a recognized institution;
  • Certificate in computer application skills; and
  • Shown merit, integrity and ability as reflected in work performance and results.

Required behavioural skills:

  • A candidate must be a person of integrity, demonstrate excellent interpersonal skills and be a team player;
  • Demonstrate high ethical standards;

All applicants MUST attach clearance from the following bodies:

i. Kenya Revenue Authority (KRA);

ii. Ethics and Anti- Corruption Commission (EACC);

iii. Higher Education Loans Board (HELB);

iv. Directorate of Criminal Investigations (DCI); and

v. Credit Reference Bureau (CRB)

How to Apply:

Interested persons who meet the above criteria are invited to send their applications by submitting the duly completed IPOA job application Form (Download HERE) , updated CV, academic certificates, testimonials and the above specified clearances.

Online applications should be sent to careers@ipoa.go.ke.

Canvassing and incomplete applications may lead to automatic disqualification.

Applications in a sealed envelope with the job reference number clearly marked should be received by the undersigned on or before Friday, 9th December 2016.

Only shortlisted candidates will be contacted.

Applicants MUST NOTE that they may be posted to serve in ANY part of the country.

The Chief Executive Officer
Independent Policing Oversight Authority
P.O Box 23035-00100

IPOA is an equal opportunity employer and shall not in its recruitment discriminate on the basis of race, religion, colour, ethnic origin, political affiliation, sex or sexual orientation, pregnancy, marital status, disability, health or social status.

Website: www.ipoa.go.ke

Legal and Corporate Affairs
Updated: November 30, 2016 — 12:01 pm