IT Industry Head of Operations Job Vacancy

Our Client in the IT Industry is sourcing for a Head of Operations who will manage all local operations in such a way that operations are optimal, in terms of stability (minimum down-time), adhering to SLAs, cost effectiveness, security and ensuring client satisfaction is maximized.

Key Responsibilities

1. Management

Task: Manage Operations team

Performance Indicator

  • Ensures Operations team is motivated and dedicated with clear objectives.
  • Constantly develop and optimize the function
  • Participates as a member of the Management Team
  • Participates in setting clear goals and managing the entity in co-operation with the Managing Director (responsible)

2. Facility Management

Task: Manage all facility (maintenance) activities

Performance Indicator

  • Co-develops (preventative) maintenance schedule for infrastructure (generators, cooling, etc.)
  • Manages execution of maintenance schedule
  • Ensures full continuous (24×7) technical support is available to clients
  • Manages and executes diagnostic / fault finding activities
  • Maintains the Building Management System (BMS)
  • Undertakes Capex justification for capacity planning
  • Generates multiple operation reports (e.g.
  • SLA reports and Customer Monthly Power Reports)
  • Provides input into business cases
  • Manages possible extensions / upgrades to current sites and build-outs of new sites in co- operation with the corporate engineering department
  • Manages external site security agency
  • Ensures quality and security of technical operations and procedures for auditing

3. Service management

Task: Manage all service (VAS) deliveries

Performance Indicator

  • Manage all service (VAS) deliveries
  • Manages execution / delivery of all Value Added Services (VAS)

4. Customer Implementation Management

Task: Manage all Customer Implementation Activities

Performance Indicator

  • Manages the translation of customer’s wishes / requirements to customer implementation forecast.
  • Provides (escalation) support to the Customer
  • Acts as a technical / operational interface between and customers

5. Process Management

Task: Ensure alignment with (external) regulation

Performance Indicator

  • Adheres to the Change Management
  • Process and compiles the necessary change control and customer notifications for all services
  • Negotiates and maintains (environmental) SLAs in line with agreed customer contracts
  • Adheres to local fire, health and safety regulations
  • Develops, maintains and implements business process guidelines for aspects such as troubleshooting, dedicated follow-up, timely
  • status reporting and security
  • Provide sales support
  • Service Business Development

Experience, Knowledge and Expertise:

  • Educated to degree level in a degree (Master) level in a technical field
  • Certificate as a qualified electrician is a distinct advantage
  • Minimum of 5+ years’ experience as engineer in an electro technical environment
  • Minimum  of  5+  years’ experience  as  engineer  in  an  industrial/mechanical  engineering environment (e.g. full continuous factory)
  • Knowledge of or training in Telecommunications Engineering, fibre optic cabling and splicing or data centre / facility experience is a distinct advantage
  • Minimum of 5+ years people management experience
  • Fluent in English
  • Service-orientated
  • Excellent problem solving skills
  • Excellent people management skills
  • Good communication skills
  • Flexible working manner
  • Accurate
  • Proactive
  • Stress-resilient

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address:  with Head of Operations on the Subject line.

Engineering and Technical
Updated: November 14, 2016 — 2:39 pm