Our Client, one of the largest Online Travel Company in Africa is seeking to recruit a Travel Consultant to join their team.
Location: Nairobi, Kenya
She/he will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses).
The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps and event programs)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep financial statements and documents
- Reach the revenue and profit targets
- At least 2 years of experience as a travel consultant
- Excellent knowledge of traveling software (computer reservations systems and e-travel)
- Proficiency in English; knowledge of additional languages is an advantage
- Exemplary sales skills and customer oriented approach
- Well versed in various areas of travel (domestic/international, business / holidays, group / individual)
- Ability to present, persuade and communicate effectively
- Demonstrable ability to handle crises
- Degree in Hospitality, Travel, Tourism, Business or relevant field
- Candidates with personal travel experience will be preferred
How to Apply
Interested candidates who meet the requirements are invited to send their CV to ‘email@example.com’ indicating the job title “TRAVEL CONSULTANT” on the subject line by 10th November 2016.