Project Manager & Account Manager Job in Nairobi

Job Title: Project Manager & Account Manager – Nairobi

Company Profile: Our client offers professional Call Center software and telecommunication solution for in house and outsourced call centers without any initial investment.

Overview of Responsibilities:

  • Maintain contact with call center managers and supervisors, providing technical support and advice.
  • Help to successfully develop and test new software features, taking into account our clients viewpoint.
  • Tutorials: training and consultancy for existing clients
  • Supporting the other departments (sales, marketing)
  • Working on the Key Account Management (Project management) support, manage projects in order to resolve customer issues in initial phase
  • Following up on existing tickets and escalating unresolved cases to relevant support groups.
  • Work together with colleagues to share information, collaborate on problem solving and identify major service issues in your region

Knowledge, Skills and Abilities Required:

  • Excellent communication skills.
  • Ability to work with numbers.
  • Proactive in managing clients business.



Business Administration, ICT and Technology, Project Management
Updated: November 30, 2016 — 1:58 pm