Day: December 16, 2016

Orange Telkom Head of Enterprise Technical Support Job in Nairobi Kenya

               
Position: Head of Enterprise Technical Support 
 
Region: Nairobi
 
Reporting to: DCTO / Head of Technology Support with a dotted line to the MD – Enterprise
 
Range: R1L
 
Department: Technology Division

Role Purpose: The Head of Enterprise Technical Support will be responsible for ensuring that the Enterprise Technical Support (ETS) strategy and initiatives are

executed with measurable results as defined, provide leadership to the team as well as ensure operational planning and performance management while working with

Orange Telkom Manager Enterprise Technical Support Help Desk Job in Nairobi Kenya

               
Position: Manager Enterprise Technical Support Help Desk
 
Region: Nairobi
 
Reporting to: Head of Enterprise Technical Support
 
Range: R2L
 
Department: Technology Division

Role Purpose: The Manager Enterprise Technical Support Help Desk will be responsible for timely management and resolution of escalated cases. 

 

He/ She will also be required to develop and implement support engineers’ technical up-skilling programs aimed at building a superior technical support team. 
Also provide leadership, guidance and support to assigned support engineers within

Orange Telkom Direct Sales Agents Jobs in Kenya

               
Position: Direct Sales Agent
 
Reporting to: Shop Manager
 
Range: Contract
 
Department: Mass Market
 
Duty Station: Nairobi, Coast, Nyanza, Rift Valley & Eastern Region

Role Purpose: To promote Telkom Kenya-Orange products and services. To identify customer needs and propose best solutions. Ensure customer satisfaction by offering excellent customer service. To achieve set sales and operations target.

 

Key Duties and Responsibilities
  • Promote and sell Telkom Kenya-Orange services and products;
  • Welcome customers into the shop and identify customers’

Orange Telkom Enterprise Support Engineer Job in Nairobi Kenya

               
Position: Enterprise Support Engineer
 
Region: Nairobi
 
Reporting to:  Enterprise Technical Support Manager
 
Range: R2L
 
Department: Technology Division

Role Purpose: The Enterprise Support Engineer Administration will be responsible for providing premium support to enterprise customers on technical service issues and together with relevant sections troubleshoot and resolve those issues. 

 

In addition, proactively monitor and notify enterprise customers on their performance, report on performance KPIs on a 24/ 7 hour basis in liaison with other relevant

Orange Telkom Administration & Quality Analyst Job in Nairobi, Kenya

               
Position: Administration & Quality Analyst
 
Region: Nairobi
 
Reporting to: Head of Enterprise Technical Support
 
Range: R2L
 
Department: Technology Division

Role Purpose: The Administration & Quality Analyst will be responsible for monitoring and analyzing ETS operational performance.  

 

Assist the ETS Management with resource management and workflow planning; contribute to the achievement of the ETS goals by providing timely insights into trends and activities while interacting with all levels of Enterprise and Technology divisions by constantly looking