City Manager Job in Kisumu, Kenya – Innovative Transportation Company

Duma works is recruiting a City Manager for one of our clients. The hiring company is an innovative transportation company.

Location: Kisumu

Role Summary:
This role is for the independent ambitious generalist. The City Manager sits over Sales, Marketing, Operations, and Finance, with city wide KPIs, Budget and P&L. 

The successful candidate reports directly to the CEO and is responsible for all Investor Reports concerning Kisumu city.


Duties and Responsibilities
General Customer Acquisition
  • Have full ownership of the business development vertical in Kisumu
  • Close deals, manage a budget, lead business marketing activities, scale strategy locally, and build/ lead a team.
  • Own and lead overarching customer acquisition strategy
  • Manage deal pipeline and source new potential business deals by contacting potential partners; discovering and exploring opportunities
  • Help develop and improve products and services by researching industry competitors, publications, and announcements
  • Support marketing activities for the company including golf tournaments, mall promotions, networking drinks, door to door sales, business fairs, etc.
  • Spearhead B2C marketing strategies and coordinate actions to influence the market
  • Manage Partnership Proposals and maintain the timelines for the proposal drafting process
  • Communicate new product developments to clients and prospective clients
Business Clients
  • Strategise and lead all business client acquisition activities. 
  • Take full ownership and responsibility of finding, negotiating, and closing business deals In Kisumu
  • Develop strategy for acquiring traditional business clients in Kisumu
  • Lead all Business Client acquisitions. Bring in the expansion team to negotiations only on very unique cases
  • Follow up on all business leads which come into the company and set up meetings
  • Oversee and carry out all business client acquisition activities
  • Plan and prepare business presentations and proposals
Partner (Rider & Driver) Recruitment
  • Requires strong interpersonal skills and a social personality. This person will be responsible for managing the rider operations in the city as well as acquisition, including field prospecting to meet and engage new riders/drivers
  • Sourcing, recruiting, on-boarding and training of partners on to the platform.
  • Work side-by-side with the operations team to maintain an adequate number of online riders/drivers in Mombasa
  • Maintain on-boarding pipeline and database of all riders/drivers and contracts
  • Gathering key rider documentation and requirements in line with the organisation’s signup policies
  • Following up on inquiries and referrals from riders/drivers
Operations and Dispatch Management
  • Responsible for dispatch and monitoring of orders real time and resolving issues in a timely manner to ensure optimal customer experience.
  • Continual training and support for existing riders on the company’s platform
  • Monitoring standards and customer service levels, ensuring partners represent the brand well.
  • Monitoring partner metrics including daily and monthly targets set by management.
  • Identifying key partner issues and offering creative and effective solutions in a timely manner.
  • Branch management and expansion.
  • Any other duty that may be assigned by CEO or senior management
KPI reporting and line management
  • Responsible for monthly reporting, setting and meeting Profit & Loss targets and qualitative objectives, as well as ad-hoc requests to Nairobi HQ.
  • Performance evaluation and management of Kisumu Business Development and Operations colleagues
  • Daily monitoring and recording of targets set by management.
  • Investor reporting on all Kisumu initiatives, metrics, and costs
  • Management of city team: Operations, Sales, Marketing
Minimum Requirements
  • Bachelor Degree in Business, Sales, or Economics. Masters or MBA strongly preferred
  • Advance knowledge in Google Suite and preparing presentations
  • Financial modelling
  • Demonstrated success in negotiating, cultivating and growing partnerships across all levels and sectors, problem solving and issue resolution.
  • 7+ year’s management experience in Logistics, e-commerce, entrepreneurial or related industry.
  • Cross-functional team management and successful KPI performance viewed favourably.
  • Outstanding communication skills, oral and written, technical and non-
  • Excellent team player with strong leadership capability.
  • Clear knowledge of Kisumu and its environment
  • Must be comfortable in fast-paced, deadline-driven environment
How to Apply

Cover Letter describing your interest and detailed CV are to be sent by email to marking the subject as “2561”, Your Full name &  Phone number e.g. 2561 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications:
12th December 2016

N.B. * You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

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