Job Title: Network Operation Engineer
H.O.D: Technical Manager
Report to: NOC Manager
Key Responsibilities
- Supervise VSAT and Broadcast Hub Operation
- Periodic preventive maintenance for Hub equipment
- Managing and running all Hub systems and Network installed in teleport for smooth operation
- Participate in solution testing, Demos
- Provide level 2 support to customers
- Installation and commissioning of special projects.
- Configuration and management of Broadcast Hub and other system equipment
- Scheduled system backups
- Adhere to process and procedures
- Daily call analysis from ERP and take proactive and reactive actions
- Monthly system analysis and review. Share the finding with Regional and Technical manager for further planning and action.
- Make recommendations as required and suggest and support alternative approaches.
- Timely identification and rectification of application/network related faults with reports and proactive updates to customer and Reporting Manager
- Lead, offer guidance and manage team activities to achieve desired goals.
- Cultivate and maintain client/customer relationships involving decision making and problem solving.
- Plan, implement and maintain all related media and broadcast infrastructure.
- VSAT and Broadcast NOC management for monitoring and management of services.
- Managing 24×7 Support and SLA to customers.
- Assist to conduct successful POC and Demos.
- Daily call analysis from ERP and take proactive and reactive actions
- Carry out any other duties assigned by management as and when required
- Weekly, monthly and quarterly reports.
- Undertaking Yellow belt and Six Sigma projects which Implementing innovative ideas and best practices
- Liaison and co-ordinate with all internal departments to ensure customer satisfaction
- Implementation of new ideas
- High process compliance scores and taking corrective actions to correct all non-conformances.
Achieving Business Success (Contributes towards building a dynamic and sustainable business, based upon a sound understanding of business and financial realities. Is committed to long-term goals. Adheres to company strategies and policies, and encourages others to do so.)
- Displays an understanding of the business, the market and implications for own function/team.
- Analyses information and gives recommendations for the function/team.
- Controls and monitors revenue and expenses; builds cost efficiencies and allocates resources wisely.
- Is flexible, adapts and responds to changing business direction.
- Manages the implementation of systems and processes effectively.
- Monitors compliance to systems; seeks feedback and ensures their improvement.
Building Collaborative Relationships (Proactively develops internal and external relationships and strives for a “win-win solution. Collaborates, willingly shares information and manages conflict. Demonstrates sensitivity and respect when dealing with others. Interacts)
- Establishes positive relationships and builds a network of contacts – peers and external counterparts.
- Demonstrates sensitivity, humility and respect when dealing with others.
- Works collaboratively in cross functional teams; shares information with others and challenges constructively for achieving team success.
- Facilitates handling of team conflicts and encourages teamwork.
- Reviews monitors and provides feedback regarding relationships with partners against defined expectations.
Delights the Customer (Enthusiastically adheres to a customer first culture and seeks to deliver customer service excellence. Engages with customers and seeks to make their life easy. Ensures promise made is promise kept. )
- Ensures and monitors adherence to customer service standards to deliver excellent customer service.
- Demonstrates, encourages and rewards a “Can Do” attitude; ensures that promise made is promise kept
- Proactively seeks customer perspectives and ensures implementation of processes and systems to deliver excellent customer service.
- Benchmarks customer service processes for improving them and preventing recurring problems
Education, Skills and Experience Required for the position
What minimum, education, skills and experience are necessary for effective performance in this position?
Education: Bachelor’s Degree / Diploma in Electronics and communication
Skills: SCPC support, Media and Broadcast operation, Basic IP Networks, Basic Systems Integration, Strong Customer Relations & Proper Phone & Email Etiquette.
Experience
- VSAT product knowledge, SCPC, Basic IP & System integration
- Media and broadcast products knowledge,
- IP & Systems Integration
- Customer Relations.
- ICT Industry
- VSAT Systems and installation
- Media uplink products like Scopus, Harmonic, DSNG installation
Experience
- At least 5 to 8 years’ experience in VSAT, Networking and media and broadcast industry with extensive experience.
How to Apply
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other not relatives) should be submitted to: sheerlogictalentsourcing@gmail.com on or before 3rd January 2017.
Only shortlisted candidates will be contacted.
NB: Please clearly indicate in the subject line as “Network Operation Engineer”