Sales Account Manager Job in Kenya

Job Title: Sales Account Manager
Effective  Date: Immediately

Report to: HOD Sales – Enterprise 

Profile and Main Purpose of the Job: Our client is one of the leading East African’s internet, data and entertainment companies, first Triple Play brand, incorporating broadband internet, cable television and voice services.

The successful candidate will work within the Client’s Sales Department and will report to the Corporate Sales Manager on Daily Activities.  


It is expected that the As Sales Account Manager will independently and manage sales within the client’s Sales Department and at the Customer. The Main Focus will only be Sales & Collection, Client Relations.   
The Sales Account Manager will independently produce and manage quotations/proposals /tenders and will submit them to the Customer under the supervision of the Corporate Sales Manager. 
The target will be to close all sales calls.
Key Responsibilities:

(a) Identifying and developing suitable  Corporate, Government and Regional Prospects to approach for selling client’s  Products, Solutions and Services

(b) Carrying out sales tasks associated with the Sales & Marketing department
(c) With the approval of the Corporate Sales Manager; Negotiating rates for proposed product or solutions
(d) Creating and building relationships  and database with prospects with focus on Corporate, Government
(e) Drafting Agreements and following up with the customers for signing; Follow up payments of customers after the invoice has been raised
(f) Liaising with other departments on a quick and smooth implementation and commissioning of the projects.
  1. To achieve prescribed level of sales and performance in key areas and maintain a pipeline of opportunities.
  2. To work and collaborate with internal departments, pre and post sales, to ensure that all aspect of the sales are achieved effectively and on time.
  3. To proactively establish relationships with partners, key business organizations, government bodies and other bodies where required.
  4. To provide regular feedback from the marketplace on the effectiveness and suitability of the products and services and new product requirements.
  5. To prepare and submit weekly reports as requested by sales management.
  6. To attend sales and training meetings arranged by the company and Sales Management as appropriate.
  7. To provide a positive and professional image of the role and the company both to customers and colleagues at all times.
  8. Identifying and developing suitable prospects to approach for selling company Products, Solutions and Services
  9. Negotiating rates for proposed product or solutions.
  10. Building a reputable client database
  11. Drafting Agreements and following up with the customers for signing after receiving an LPO
  12. Following up with the Project Team on a quick and smooth implementation after receiving an LPO.
  13. Follow up payments of customers after the invoice has been raised – 1st Payment only.
1. Overall Responsibilities:
1.1. Corporate, Government and other Vertical market – Pursue large special projects and all tenders that are viable and profitable.
1.2. Collections –  Work with government  and projects accounts to ensure payments that are due are made in a timely fashion
1.3. Information Exchange – Submit detailed and accurate weekly and monthly reports
1.4. Client Relations
1.4.1. To ensure the customers’ expectations are met, that they get their money’s worth, collection, ensure all customers have valid contracts, customer visit and feedback, customer retention.
1.4.2. To manage and administer customer accounts including schedule of activities, costs, invoicing and follow-up. 
1.4.3. Responsible for fore fronting the Client Relations team, which shall be overseeing the building lasting business partnerships with our corporate clients
1.4.4. Responsible for all aspects of a Client Management Process to ensure a high level of satisfaction
1.4.5. Implement a solution to a client by ensuring  that all key project aspects are delivered within a timely and professional manner
1.4.6. Ensure all clients has valid contracts
2. Specific Responsibilities:
2.1. Sales Activities
2.1.1. Assist the Corporate Sales  Manager if required  particular on: Sales for the range of products; Direct sales to regional end users where appropriate; Quotations; Marketing support; Exhibitions

2.2. Collections

2.2.1. Work with the Client Accounts Manager to assist in efforts to collect  amounts from various government entities and affiliates
2.2.2. Provide accurate feedback on progress made in weekly and monthly reports
2.3. Information exchange
2.3.1. Submit detailed and accurate weekly and monthly reports


  • A degree or HND in any commercial related field or Information Technology or any other suitable discipline.
  • Minimum of 3 years corporate selling experience in Telecommunications – ISP, PDNO, GSM operators, Resellers etcetera.
  • Should have good knowledge of customer relations and vastly networked.
  • Good knowledge of (but not limited to) – Wimax, Fiber and VSAT technologies, would be an added advantage
  • Ability to multi task and deliver on other tasks as may be assigned by the superiors from time to time, with minimum supervision.
  • Of good temperament, right attitude, innovative and responsive in carrying out their duties. 
Required Competencies:
  • Excellent communications skills and strong negotiation skills
  • Fluent in English (written and spoken) and Kiswahili (spoken)
  • Ability to grasp the fundamentals of Sales and manage the cycle
  • Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines
  • Must be self‐driven, motivated, enthusiastic, positive and pleasant individual who is result oriented
  • Ability to interface and communicate professionally and politely at all levels within a corporate environment
  • Must have emotional maturity to enable them to work with customers who may sometimes be upset
  • Must pay attention to detail to ensure all aspects of customer satisfaction are covered
  • Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision
  • Ability to accurately report sales figures, trends and customer requirements
  • Ability to assume responsibility for accuracy and timeliness of work product
  • Ability to manage staff as well as facilitate change
  • Willingness to work irregular hours, weekends, and holidays as in when needed
Personal Characteristics:
  • This individual must have a strongly developed sense of responsibility and work commitment. He/she must be highly motivated and eager to learn.
  • He/she should be able to follow instructions and plans of action.
  • Professional and personal ethics are essential.
  • Most importantly, this individual should have a positive attitude towards work and view it as a means of intellectual achievement as well as that of living.
  • Respect, Openness, Flexible
How to Apply

Qualified and interested candidates send their application and CV to  subject heading SALES ACCOUNT MANAGER not later than 9th December 2016

Our Client is an  Equal Opportunity Employer and will offer competitive compensation to the right candidate.

Only shortlisted candidates will be contacted
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