Taxi Services Business Development Manager Job in Kenya

Duma Works is recruiting a Business Development Manager for one of our clients; a leading provider of taxi services in Kenya.
Sales Responsibility {Area of Sales, target client market}
  • To grow the value of the company’s customer base in every financial period and ensure total customer satisfaction on service delivery, information provision and issue resolution.
  • Prepare forecasts of meetings with clients {using sales call planners} and present weekly achievement reports to the manager. Weekly sales reports to be submitted within allotted timelines.
  • Ensure a minimum of 15 planned sales calls a week, unless otherwise advised / agreed upon with manager.
  • Initiate customer contacts and generate new local business, whilst also migrating ad hoc customers into permanent, long-term customers through the delivery of superior customer service.
Marketing Responsibilities {Duties to promote the company’s brand / Products & Services}
  • Work together with the manager in setting up and mapping out the marketing strategy.
  • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
Service Responsibilities.
  • Communication with potential customer base to achieve understanding of their requirements, patterns and freight opportunities.
  • Update and follow up with customers, particularly new and adhoc customers.
  • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
  • Prompt intervention whenever serious customer issues arise.
  • Periodical customer service surveys carried out and a report submitted to the manager every 3 months.
  • Degree in business, logistics or transportation-related field preferred.
  • Motivated by a sense of urgency, a will to win, and a talent for negotiating.
  • Possesses excellent written and verbal communication skills.
  • 3 – 5 years of experience in sales, marketing, customer service and working in a similar position is required.
  • Experience working in a deadline-driven environment preferred.
  • It is expected that the candidate will use her/his existing professional network to help the company in broadening its clientele, especially in the commercial and industry space.
  • Take references from existing customers and get more customers on board.
  • Prepare an annual sales and marketing strategy and budget.
  • Continuously monitor and report on achievements on a weekly, monthly and annual basis.
  • Prepare weekly sales and marketing reports for submission to the Chief Executive Officer and Managing Director.
  • Must be able to work under pressure and meet deadlines.
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook).
  • Must be able to work under pressure and meet deadlines.
  • High integrity.
  • Creative thinker.
  • Excellent presentation skills.
  • Leadership skills.
Cover Letter and detailed CV are to be sent by email to marking the subject as “2575”, Your Full name &  Phone number e.g. 2575 Barack Obama, +2547xxxxxxxx. 
If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: 16th December 2016

N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an alert asking you to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to +254702093793.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.

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