Job Title: Business Development Manager
Job Type: Full time
Location: Nairobi
Duma Works is recruiting a Business Development Manager for one of our clients; a leading provider of taxi services in Kenya.
Responsibilities
Sales Responsibility {Area of Sales, target client market}
- To grow the value of the company’s customer base in every financial period and ensure total customer satisfaction on service delivery, information provision and issue resolution.
- Prepare forecasts of meetings with clients {using sales call planners} and present weekly achievement reports to the manager. Weekly sales reports to be submitted within allotted timelines.
- Ensure a minimum of 15 planned sales calls a week, unless otherwise advised / agreed upon with manager.
- Initiate customer contacts and generate new local business, whilst also migrating ad hoc customers into permanent, long-term customers through the delivery of superior customer service.
Marketing Responsibilities {Duties to promote the company’s brand / Products & Services}
- Work together with the manager in setting up and mapping out the marketing strategy.
- Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
Service Responsibilities.
- Communication with potential customer base to achieve understanding of their requirements, patterns and freight opportunities.
- Update and follow up with customers, particularly new and adhoc customers.
- Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
- Prompt intervention whenever serious customer issues arise.
- Periodical customer service surveys carried out and a report submitted to the manager every 3 months.
Qualifications
- Degree in business, logistics or transportation-related field preferred.
- Motivated by a sense of urgency, a will to win, and a talent for negotiating.
- Possesses excellent written and verbal communication skills.
- 3 – 5 years of experience in sales, marketing, customer service and working in a similar position is required.
- Experience working in a deadline-driven environment preferred.
- It is expected that the candidate will use her/his existing professional network to help the company in broadening its clientele, especially in the commercial and industry space.
- Take references from existing customers and get more customers on board.
- Prepare an annual sales and marketing strategy and budget.
- Continuously monitor and report on achievements on a weekly, monthly and annual basis.
- Prepare weekly sales and marketing reports for submission to the Chief Executive Officer and Managing Director.
- Must be able to work under pressure and meet deadlines.
- Excellent computer proficiency (MS Office – Word, Excel and Outlook).
- Must be able to work under pressure and meet deadlines.
- High integrity.
- Creative thinker.
- Excellent presentation skills.
- Leadership skills.
Apply
Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2575”, Your Full name & Phone number e.g. 2575 Barack Obama, +2547xxxxxxxx.
If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 16th December 2016
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Job Title: Business Development Manager
Job Type: Full time Location: Nairobi Duma Works is recruiting a Business Development Manager for one of our clients; a leading provider of taxi services in Kenya.
Responsibilities
Sales Responsibility {Area of Sales, target client market}
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| Job Location |
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