Taxi Services Firm Business Development Manager Job in Nairobi Kenya

               
Job Title: Business Development Manager

Job Type: Full time

Location: Nairobi

Duma Works is recruiting a Business Development Manager for one of our clients; a leading provider of taxi services in Kenya.
 

Responsibilities
 
Sales Responsibility {Area of Sales, target client market}

  • To grow the value of the company’s customer base in every financial period and ensure total customer satisfaction on service delivery, information provision and issue resolution.
  • Prepare forecasts of meetings with clients {using sales call planners} and present weekly achievement reports to the manager. Weekly sales reports to be submitted within allotted timelines.
  • Ensure a minimum of 15 planned sales calls a week, unless otherwise advised / agreed upon with manager.
  • Initiate customer contacts and generate new local business, whilst also migrating ad hoc customers into permanent, long-term customers through the delivery of superior customer service.
Marketing Responsibilities {Duties to promote the company’s brand / Products & Services}
  • Work together with the manager in setting up and mapping out the marketing strategy.
  • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
Service Responsibilities.
  • Communication with potential customer base to achieve understanding of their requirements, patterns and freight opportunities.
  • Update and follow up with customers, particularly new and adhoc customers.
  • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
  • Prompt intervention whenever serious customer issues arise.
  • Periodical customer service surveys carried out and a report submitted to the manager every 3 months.
Qualifications
  • Degree in business, logistics or transportation-related field preferred.
  • Motivated by a sense of urgency, a will to win, and a talent for negotiating.
  • Possesses excellent written and verbal communication skills.
  • 3 – 5 years of experience in sales, marketing, customer service and working in a similar position is required.
  • Experience working in a deadline-driven environment preferred.
  • It is expected that the candidate will use her/his existing professional network to help the company in broadening its clientele, especially in the commercial and industry space.
  • Take references from existing customers and get more customers on board.
  • Prepare an annual sales and marketing strategy and budget.
  • Continuously monitor and report on achievements on a weekly, monthly and annual basis.
  • Prepare weekly sales and marketing reports for submission to the Chief Executive Officer and Managing Director.
  • Must be able to work under pressure and meet deadlines.
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook).
  • Must be able to work under pressure and meet deadlines.
  • High integrity.
  • Creative thinker.
  • Excellent presentation skills.
  • Leadership skills.
Apply
 
Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2575”, Your Full name &  Phone number e.g. 2575 Barack Obama, +2547xxxxxxxx. 
If you don’t follow these instructions, your application will not go through.
 
Deadline for receiving applications: 16th December 2016


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