Title: Customer Service Officer
Salary: 30k – 45k
Our client is a fast growing moving company providing innovative moving solutions for local individual and corporate clients as well as international relocations.
They seek to hire a young vibrant like-minded, innovative and creative Customer Service Officer.
- Man the front office and ensure order in the office
- Keep customers satisfied and informed about the products or services offered
- Answer customer questions and provide accurate information for all inquiries
- Research, respond and resolve customer issues in a timely & efficient manner.
- Deal with customer’s complaints
- Escalate incidents and problems to the respective teams
- Send out marketing materials to existing and potential customers.
- Maintain customer records efficiently and organize the customer database for future reference.
- Receive visitors and guide them through the organization
- Participate in the organization of events at the organization
- Assist with administration activities.
- Diploma in Business Management
- 1 years experience in Customer service / Administrative role.
- Excellent problem solving skills.
- Excellent Communication skills, both oral and written
- Presentable and an outgoing personality
- Administrative writing and reporting skills
- Ability to multi-task and get things done to completion
- A Team player with a positive attitude and good interpersonal and communication skills
- Ambitious, hard working and creative, willing to see himself/herself first as a MOVER and thereafter as a digital marketing executive.
- Results oriented
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service Officer) to email@example.com before 7th February 2017.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted