Hotel Operations Manager Vacancy in Nairobi

Hotel Operations Manager

Location: Nairobi

Salary: Negotiable

Our client is a fast growing hotel in Nairobi.

They seek to hire an Operations Manager to lead and manage the daily operations of the Hotel.


  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors.
  • Inspecting all departments for SOP implementation.
  • Inspecting all departments with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Support and work with all Head of Departments in all aspects of running the hotel
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Recruiting, training and monitoring staff
  • Planning work schedules for individuals and teams
  • Dealing with customer complaints and comments
  • Conduct regular operations team meeting with HODs to discuss routine operational matters, sales targets and customers’ feedback.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Responsible for the overall management of the operation of the hotel.
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations

Qualifications and Skills

  • Degree in business management, administration or related field
  • A minimum of 5 years experience in a similar role
  • Working background in hospitality preferred
  • Experience in overseeing budgets and resources
  • Experience in selecting and managing industry vendors

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Hotel Operations Manager) to before 23rd January 2017.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted

Business Administration, Hospitality and Food Industry
Updated: January 16, 2017 — 8:45 pm