Account Relationship Manager Vacancy in Kenya

Duma Works is recruiting an Account Relationship Manager for one of our clients.

The client provides a mobile-based sales management system

Scope of work

  • Support our clients in adopting the sales automation software.
  • Train sales agents and managers of new client companies.
  • Understand how customers are using the system and report it to the internal team
  • Follow-up with clients to ensure daily use and answer questions.
  • Support other logistics (e.g., collecting fees and contract)


  • University degree or equivalent
  • At least 2-3 year of experience in customer service and/or sales
  • Expertise in IT service is a plus
  • Strong motivation to become a future business leader in this field
  • Patient in challenging situations
  • Social and open to work with multi-national team

 Working conditions

  • Working hour: 9:00-17:00
  • Working day: Monday – Friday (NOTE: potentially to be started from 2-4 days per week)
  • Annual vacations to be discussed
  • Compensation to be discussed based on his/her capability and experience

Probation period

  • Probation period will be 3-6 months
  • Long-term employment decision to be made at the end of this period
  • Trial period can be terminated to move to full time employment earlier than this period, if both of the parties found it is beneficial
  • In case one of each party found the difficulty in continuing probation period, the party will notice the other party in one-week advance notice during the probation period.

To Apply

Send your Cover Letter and detailed CV to marking the subject as “2674”, Your Full name & Phone number e.g. 2674 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: 28th February 2017

N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

Sales and Marketing
Updated: February 7, 2017 — 10:45 pm