Position: Administrative and Customer Care Assistant
Position Overview: Ensure the smooth running of the office by attending to visitors, directing phone calls, scheduling meetings, ensuring availability of office supplies and ensuring that all office facilities are kept in excellent condition.
Offering top notch customer service to our clients and guests and marketing our products.
Duties and Responsibilities
Administrative / Customer Care Roles
- Handle all telephone calls and visitors in a courteous and timely manner in line with Company values.
- Receive and process incoming and outgoing mail.
- Ensure that clients visiting the office are met and greeted and offered hospitality as part of PR and client relations management.
- Handle and/ or direct all info emails to relevant personnel.
- Key in BRIMS system all new clients’ details and ensure safe custody of clients’ files.
- Key in all daily clients investment deposits or Top ups.
- Send out Monthly and Quarterly statements.
- Daily monitoring and ensuring BRIMS sends out receipts to clients.
- Key in CRM system all clients queries and complaints & manage the CRM Portal.
- File correspondence and other records so that they can be easily found when needed.
- Prepare agendas or programs for meetings, assist staff members in preparing presentations and coordinate the use of Company facilities.
- Arrange/plan for the purchase of office supplies and manage the same.
- Ensure that the office is cleaned and maintained in good order.