Business Development and Sales Manager Job in Kenya

Business Development and Sales Manager

Job purpose:

To plan and carry out business development and direct sales activities.
To increase sales of the services in accordance with agreed business plans.

Qualifications and experience:

A minimum 5 years’ experience in the Logistics sector and holding recognized qualifications in Freight Forwarding.

Key responsibilities and accountabilities:


  • Retaining existing customers and winning incremental revenue from them.
  • Working in close liaison with the General Manager and Operations Managers to draw up proposals, agreements sand other documentation for customers.
  • Preparing quotations for:
    Air, sea, road, imports and exports worldwide.
    Local and international projects and tenders.
  • Conducting regular sales visits to customers; producing and sharing follow up reports.
  • Preparing customer profiles; folders for quotations submitted; and files for follow up in order to maintain an up to date database.
  • Preparing monthly sales reports to the Accounts Department for the purpose of determining market share and profitability.
  • Collaborating with internal departments to provide excellent customer service at all times.
  • Running regular customer feedback surveys, and sharing the results to drive service improvements.
  • Maintaining a proactive and collaborative approach to problem solving for customers.
  • Maintaining a close liaison with the Operations Department to support them in maintaining a close relationship with customers.
  • Collaborating with the Operations Department to develop right solutions for customers; and guide shippers on any special shipments that involve high risks, lengthy documentation and special customs procedures.

Business Development

  • Prospecting for, and converting, new customers.
  • Presenting the organizations to prospects, using the company profile and details of services offered.
  • Preparing new collateral materials to support business development efforts.
  • Prepare and submit all tenders quotes and thereupon make effective follow ups till tender is converted into actual profitable business.
  • Maintaining ISO certification and updating when required.
  • Liaising effectively with the Group Associates in the Region to develop mutual business opportunities.
  • Achieving real growth on all products and services offered in East Africa, South Sudan, Rwanda and Burundi.
  • Assist in creating effective SOPs between the company and its global network partner with a view to developing a seamless partnership and increasing mutual business.

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address:  with Business Development & Sales Manager on the Subject line.

Business Administration, Sales and Marketing
Updated: February 23, 2017 — 12:10 pm