Systems Administrator Vacancy in Kenya

Job Title: Systems Administrator

Job Purpose: Ensure that all ICT infrastructure are functioning and provide reliable, secure and readily available application system for optimal usage of the same by staff

Background and Scope: Through the use and application of acquired skills, concepts, best practices and techniques, the jobholder ensures ICT information systems are serviceable and secure all the time.

Main Responsibilities

  • Implement and monitor system controls to ensure security and integrity of information and data are maintained.
  • Configure and monitor the performance of specific applications to ensure they operate to agreed performance levels in compliance with ICT policy and procedure.
  • Frequently analyze user computer needs and administer the network (LAN/WAN) on a daily basis.
  • Ensure that proper backups are done for all critical systems and restore processes in accordance with disaster recovery policy.
  • Provide an efficient help desk service where all calls are logged, resolved, followed up and escalated in a timely manner.
  • Ensure availability of systems to support the company‚Äôs key operational functions
  • Configure and monitor the performance of specific applications to ensure they operate to agreed performance levels in compliance with ICT policy and procedure.
  • Report and follow up on vendor problem resolution to ensure they operate to agreed performance levels in compliance with ICT policy and procedures
  • Report and follow up on vendor problem resolution to ensure compliance to service Level Agreement (SLA) and contracts.
  • Keeps custody of all ICT Inventory

You may also be assigned such other duties as may become necessary at the discretion of the management.

Key Performance Indicators

  • Nil errors, vulnerabilities and attacks
  • 100% compliance with performance standards and SLA
  • SLA/contracts compliance
  • Timely backups/restorations
  • 100% systems availability
  • Up to date upgrades/patches/ new installations
  • System data integrity and enhanced performance
  • Disaster recovery policy compliance
  • 100% compliance with QMS

Effect of Errors by the Jobholder:

  • Data loss
  • Lack of communication
  • Customer dissatisfaction/complaints
  • Loss of revenue-lowered business


ICT and Technology
Updated: February 1, 2017 — 10:24 pm