Telepost Sacco Customer Care Officer (FOSA) Job in Kenya

Telepost Sacco Society Limited

Job Title: Customer Care Officer – FOSA

Section: Finance

Reporting To: FOSA Supervisor

Responsible for: Customer Care Services (FOSA)

Responsibilities:

  • Ensuring members receive delightful and quick service.
  • Responding to customer enquiries on refunds, giving customer loan balances and FOSA account balances.
  • Advice members on all matters relating to application for Membership and FOSA account opening.
  • Preparation of schedules and vouchers for payments.
  • Receipting of standing orders, direct debits and M-PESA payments.
  • Handling/updating all standing orders in the System.
  • Updating all members’ account details.
  • Capturing all FOSA queries received through personal visits, letters and calls; and ensuring they are responded to appropriately and within 2 working days from receipt date.
  • Facilitation of member retention.
  • Information gathering on member preferences/needs for purposes of new products/product features proposal.
  • Analyzing the information on the sheets at the end of every month and preparing a report to the Marketing Officer for final proposal.
  • Carrying out campaigns to sensitize members/potential members on FOSA.
  • Receive, register and issue all cheques as per requirement/instructions.
  • Ensuring accuracy of information provided to members at all times.
  • Handle requests in a professional, prompt and efficient manner
  • Perform all duties as assigned to you from time to time in line with the practices and policies of the Society.

Qualifications and Competencies

  • Diploma in customer care/marketing/administration/public relations (Higher Diploma is an added advantage)
  • Knowledge of accounting – CPA Part II
  • Minimum 3 years working experience in a Sacco or Financial Institution
  • Knowledge in credit and lending principles.
  • Computer proficiency.
  • Organizational skills to effectively prioritize work schedules.
  • Good communication skills.
  • Ability to work under pressure.

Interested candidates are required to submit their application including the most recent C. V. and all relevant attachments by Friday 17th February 2017

to jobs@telepostsacco.co.ke

or send to the following address:

The Ag’ Chief Executive Officer,

Telepost Sacco Society Limited,

P.O. Box 49557-00100

City Square, Nairobi


Accounting and Finance, Banking Insurance Investments, Business Administration
Updated: February 14, 2017 — 6:27 am