Day: March 19, 2017

Kenya Girl Guides Association (KGGA) Chief Executive Officer Job Vacancy

Kenya Girl Guides Association (KGGA)

Vacancy: Chief Executive Officer

The Kenya Girl Guides Association (KGGA) is a member organization of the World Association of Girl Guides and Girl Scouts (WAGGGS). KGGA is one of the largest youth Associations in Kenya.

KGGA operates through a value based program and has a national membership of girls and young women representing every race, ethnicity, culture, class and religion in Kenya.

The Association is …

Contact Center Service Delivery Manager Job in Kenya

Job Title: Service Delivery Manager

We seek a suitably experienced, self driven and motivated Service Delivery Manager to manage key accounts and provide excellent customer service to promote this idea throughout the organization.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Duties and Responsibilities

  • Manage contents of SOW/SOP/SLAs for the various accounts

Contact Center Reporting Analyst (MIS) Job in Kenya

Job Title: Reporting Analyst (MIS)

Job Summary: we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and do what really matters.

The Reporting Analyst will be reporting to the MIS Manager, call centre reporting analyst will provide reporting and database development support to the business

Primary Responsibilities

Primary duties may include, but are not limited to:

  • Design and development

Contact Center Project Manager Job in Kenya

Job Title: Project Manager

Position Summary: The individual will manage extensive, complex projects simultaneously and lead project teams.

The person will also be Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.

Key Competencies and attributes

  • Experience with analyzing and documenting business requirements and interfacing with application developers
  • Good understanding of systems development lifecycle
  • Experience in managing
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