Customer Service Manager Job in Nairobi, Kenya

Customer Service Manager

Location: Nairobi

Industry: Logistics  – Clearing & Forwarding/Freight

Our Client is a Logistics company offering a wide range of  Freight Logistical Solutions to companies with interests in the East Africa region. They are seeking to recruit a Customer Service Manager.

Duties and Responsibilities

  • Efficient Communication (via all appropriate media) and management of customer service standards
  • Achievement of agreed customer service targets.
  • Alignment of the departmental functions, developing and managing a customer retention programme (CRP) that shall constantly illustrate success to achieve Company objectives
  • Regular Review of customer complaints and tracking of the same for resolution appropriately.
  • Data analysis to determine the level of customer service provision.
  • Identification and implementation of strategies to improve quality of service, productivity and profitability (ref. Kaizen).
  • Ability to Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Maintenance of a workable and acceptable succession plan for your Job Description (train your colleagues to handle your tasks in your absence).
  • Assignment of any other duties.

Qualification and Experience

  • Bachelor’s degree in business related course.
  • Must have a minimum 5 years’ experience in a senior role in the freight, clearing and forwarding industry- or related trade.
  • Professional training Customer Service will be an added advantage
  • Knowledge on the application of Kaizen

To apply, send your CV and cover letter only to before close of business 10th March, 2017. Clearly indicate the position applied for and salary expectation on the subject line.

NB: Flexi Personnel Ltd does not charge candidates for job placement.

Business Administration, HR and Administration
Updated: March 1, 2017 — 2:26 pm