Customer Service Manager Job in Nairobi, Kenya

Customer Service Manager

Location: Nairobi

Industry: Logistics  – Clearing & Forwarding/Freight

Our Client is a Logistics company offering a wide range of  Freight Logistical Solutions to companies with interests in the East Africa region. They are seeking to recruit a Customer Service Manager.

Duties and Responsibilities

  • Efficient Communication (via all appropriate media) and management of customer service standards
  • Achievement of agreed customer service targets.
  • Alignment of the departmental functions, developing and managing a customer retention programme (CRP) that shall constantly illustrate success to achieve Company objectives
  • Regular Review of customer complaints and tracking of the same for resolution appropriately.
  • Data analysis to determine the level of customer service provision.
  • Identification and implementation of strategies to improve quality of service, productivity and profitability (ref. Kaizen).
  • Ability to Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Maintenance of a workable and acceptable succession plan for your Job Description (train your colleagues to handle your tasks in your absence).
  • Assignment of any other duties.

Qualification and Experience

  • Bachelor’s degree in business related course.
  • Must have a minimum 5 years’ experience in a senior role in the freight, clearing and forwarding industry- or related trade.
  • Professional training Customer Service will be an added advantage
  • Knowledge on the application of Kaizen

To apply, send your CV and cover letter only to recruit@flexi-personnel.com before close of business 10th March, 2017. Clearly indicate the position applied for and salary expectation on the subject line.

NB: Flexi Personnel Ltd does not charge candidates for job placement.


Business Administration, HR and Administration
Updated: March 1, 2017 — 2:26 pm