International NGO Contact Centre Nurse Job in Nairobi, Kenya

Contact Centre Nurse

Location: Nairobi

Industry: Healthcare

Our Client, an international NGO whose core business is reproductive health and family planning to the world’s poorest and vulnerable women is seeking to recruit a Contact Centre Nurse

Duties and Responsibilities

Provision of counselling, support and information to our Clients and employees

  • Counselling and providing relevant information to clients and those who access  through our call centre on reproductive health and related issues
  • Making outbound calls to all clients from our database to find out about their client experience when visiting our service delivery channels and making necessary recommendation.
  • Route calls and emails to the appropriate resource

Data entry to analyse communication with the clients

  • Enter new customer information into the system and maintain the Call Centre database

Customer Information management

  • Capturing and continuously updating new client information on the call centre data base.
  • Conducting general follow ups to clients reaching our service delivery channels with specific emphasis on
  • Family planning and cervical cancer screening.
  • Establishing and facilitating use of client staff and strategic partner’s databases to be used in strategic marketing via bulk SMS.
  • Timely escalation and resolution of all client queries using the defined escalation procedure.

Qualification and Experience

  • Diploma in Nursing from a recognized learning institution.
  • Courses in customer care, communication, sales and marketing will be an added advantage.
  • At least one year working experience in an SRH organization
  • Experience in counselling and working in a contact centre.
  • Recent graduates with interest in Non- bedside nursing and telemedicine are encouraged to apply.

To apply, send your CV and cover letter only to recruit@flexi-personnel.com before close of business 1st April, 2017.

Clearly indicate the position applied for and salary expectation on the subject line.

NB: Flexi Personnel Ltd does not charge candidates for job placement.

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Updated: March 20, 2017 — 10:45 pm