International NGO Contact Centre Nurse Job in Nairobi, Kenya

Contact Centre Nurse

Location: Nairobi

Industry: Healthcare

Our Client, an international NGO whose core business is reproductive health and family planning to the world’s poorest and vulnerable women is seeking to recruit a Contact Centre Nurse

Duties and Responsibilities

Provision of counselling, support and information to our Clients and employees

  • Counselling and providing relevant information to clients and those who access  through our call centre on reproductive health and related issues
  • Making outbound calls to all clients from our database to find out about their client experience when visiting our service delivery channels and making necessary recommendation.
  • Route calls and emails to the appropriate resource

Data entry to analyse communication with the clients

  • Enter new customer information into the system and maintain the Call Centre database

Customer Information management

  • Capturing and continuously updating new client information on the call centre data base.
  • Conducting general follow ups to clients reaching our service delivery channels with specific emphasis on
  • Family planning and cervical cancer screening.
  • Establishing and facilitating use of client staff and strategic partner’s databases to be used in strategic marketing via bulk SMS.
  • Timely escalation and resolution of all client queries using the defined escalation procedure.

Qualification and Experience

  • Diploma in Nursing from a recognized learning institution.
  • Courses in customer care, communication, sales and marketing will be an added advantage.
  • At least one year working experience in an SRH organization
  • Experience in counselling and working in a contact centre.
  • Recent graduates with interest in Non- bedside nursing and telemedicine are encouraged to apply.

To apply, send your CV and cover letter only to before close of business 1st April, 2017.

Clearly indicate the position applied for and salary expectation on the subject line.

NB: Flexi Personnel Ltd does not charge candidates for job placement.

Please follow and like us:
Health and Medical, NGO and UN
Updated: March 20, 2017 — 10:45 pm