We are in search of ambitious, talented and dynamic individuals with a natural flair of hospitality, focused guest interactions along with a high degree of integrity interested in joining our team at our new hospitality property.
We intend to fill the following positions in the following sections:
Guest Relations Officer
Guest Relations Officer will handle front desk in all aspects including welcoming guests into the hotel, providing a warm reception, ensuring guests are happy with their service at all times.
When VIPs check in, he/she will escort them to their rooms and offer them the amenities they may want availed.
Applicants should have certificate in Front Desk Operations from recognized hotel schools having trained in customer service and should have 3-5 years experience in a customer service oriented role from a 5-Star hotel.
Excellent product knowledge of surrounding area, people, customs, etc and foreign language is an added advantage.
Receptionists / Cashiers
These will greet guests, allocate rooms according to laid-down procedures and check-in / check-out guests.
Candidates should hold Certificate in Front Desk Operations from recognized hotel schools with 2-3 years experience from a 5-Star hotel.
OPERA knowledge and foreign language are an added advantage and applicants should have excellent communication skills and ability to work in a fast paced environment.
Business Centre Attendants
The selected candidates will provide general secretarial services as well as re-conformation & ticket handling.
Applicants should have a Diploma in secretarial / computer studies with 2-3 years cyber cafe experience.
Ability to type both English and foreign languages as well as operating all equipment of Business Centre is essential.
These will operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls as well as supplying information to callers and recording messages.
Candidates should have Certificate in Front Desk Operations from recognized hotel schools with 2-3 years experience including PABX from a 5-Star hotel.
They should hold a Diploma in secretarial studies or receptionist/switchboard operations.
Training in customer service or equivalent experience and foreign languages are an added advantage.
The Concierge will coordinate guest requests with designated vendors according to departmental standards and will assist with guest needs and requests to ensure guests feel welcome at the hotel and that they enjoy their stay.
Applicants should hold KCSE Certificate, be trained in customer service and have minimum 3 years relevant experience in a 5-star hotel,
They should have good interpersonal and communication skills, be presentable / well groomed, attentive and agile as the job demands speed and efficiency in its execution.
Doormen / Porters
They will coordinate guest requests with designated vendors according to departmental standards and assist with guest needs / requests to ensure positive guest experience.
They should make guests feel welcome at the hotel and that they enjoy their stay.
Candidates should be presentable / well groomed, attentive and agile as the job demands speed and efficiency in its execution.
They should hold KCSE Certificate with good interpersonal and communication skills, customer service training and minimum 3 years relevant experience in a 5-star hotel.
Applications should be sent latest by 15th April 2017 to firstname.lastname@example.org