Hotel Operations Supervisor Vacancy in Kitisuru, Nairobi

Hotel Operations Supervisor

Location: Kitisuru, Nairobi

A fast growing boutique hotel situated in the suburbs of Nairobi, is seeking to recruit a Hotel Operations Supervisor to join their dynamic team.

The Hotel offers restaurant, conference and room service.

Summary: To ensure the proper execution of front desk, housekeeping, laundry, maintenance and food service standards.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
  • Plans dining room, bar, and banquet operations.
  • Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
  • Requisitions supplies and equipment.
  • Processes reservations and advance registration payments.
  • Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
  • Answers patrons’ complaints and resolves problems.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Identifies and resolves problems in a timely manner
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs; Solicits customer feedback to improve service Balances team and individual responsibilities
  • Sets expectations and monitors delegated activities
  • Inspires and motivates others to perform well
  • Takes responsibility for subordinates’ activities
  • Improves processes, products and services.
  • Understands business implications of decisions
  • Works within approved budget.
  • Is consistently at work and on time
  • Ensures work responsibilities are covered when absent.
  • Prioritizes and plans work activities.
  • Approaches others in a tactful manner.
  • Observes safety and security procedures.


  • Diploma/degree in hospitality
  • At least one year experience in a management capacity within a hotel environment
  • Knowledge or formal school courses of basic Accounting and Finance principles.
  • Ability to communicate in a professional business setting both verbally and in writing.
  • Ability to operate a personal computer within a Windows based platform. Interpersonal communication abilities (people skills).
  • Experience in employee supervision
  • Experience in cash and credit card handling.

Deadline: Interested candidates who meet the above criteria should submit their CV online application on or before 6th April 2017

Correspondence: Applications and detailed CV to be submitted online at

Applications not meeting minimum requirements will not be considered.

Only shortlisted candidates will be contacted.

Hospitality and Food Industry
Updated: April 4, 2017 — 9:30 pm