Our client; a Hotel in Mombasa seeks to recruit the services of an experienced Sales Executive to be based in North Coast Mombasa.
- The successful candidate will lead the sales and marketing functions of the hotel by:
- Acting as the contact between the hotel and its existing and potential customers;
- Processing enquiries by phone, email and customer visits in relation to the hotel business;
- In liaison with General Manager and finance team, negotiates the terms of an agreement and closes sales;
- Making accurate, rapid cost calculations and providing customers with quotations as required;
- Ensuring that all complaints by customers are addressed immediately and settled;
- Maintaining and developing relationships with new and existing customers in person, via telephone calls and emails;
- Reviewing sales performance, aiming to meet or exceed targets;
- Providing feedback from customers to enhance service delivery;
- Remains current on room rates and room availability;
- Producing weekly sales pipelines and forecasts;
- Representing the hotel at trade exhibitions, events and demonstrations;
- Developing ideas for marketing the hotel and its facilities to meet and exceed targets.