Lintons Beauty World Retail Manager Job in Kenya

Lintons Beauty World

Job Vacancy: Retail Manager

Reporting Relationship: Direct report to Group Retail Manager (Brand and Supplier Relation)

Principle Objectives

  • The retail manager manages the total operation of their location.
  • They will generate sales through their team, perform outstanding customer service and maximize profits by controlling expenses.
  • Other duties include but not limited to protecting company assets, develop strong working relationships with their retail partner store or mall management (as applicable); AT & D of their region and head office departments.

Ensures Customer and Market Growth

Customer Service

  • Ensure staff is trained in service and artistic skills as established by the company.
  • Ensure staff delivers consistent, excellent service in accordance with our standards.
  • Resolve customer issues and requests in an efficient and timely manner.
  • Develop and utilize customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.

Manages Operational Effectiveness

Sales Performance

  • Create and maintain an atmosphere geared to achieving sales and profit goals
  • Determine and communicate individual and team sales goals and hold staff accountable for results in accordance with the company’s business practice.
  • Analyze and review goal attainment and develop strategies to improve performance.
  • Maintain appropriate inventory levels.

Improves Business Processes

Administration / Operations

  • Control all store expenses within budget guidelines
  • Manage cash loss prevention procedures and established security policies.
  • Execute new launch displays, collateral placement, etc.
  • Prepare, coordinate and ensure a complete and accurate cycle and physical inventory as required.
  • Help with event organizing
  • Follow and implement all corporate visual presentation standards and guidelines.
  • Preserve merchandizing, display and counter hygiene standards and guidelines at all times.
  • Ensure that the store environment practices are safe
  • Ensure that all accounts and HR documentation is complete on a timely and accurate basis.
  • Adhere to all company policies and procedures.

Lead and Develop People

  • Development of the assistant manager or third key in management responsibilities
  • Maintain a cohesive, cooperative work environment through team building and motivation.
  • Manage time, establish priorities and delegate effectively to meet goals and objectives.
  • To set an example of excellent time keeping and punctuality.
  • Maintain a communication system for the location to ensure all staff review current initiatives and direction.
  • Hold regular, productive staff meetings

Interested individuals should send their resumes and cover letters to

Job Summary:
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Beauty & Fashion, Business Administration & Management

Updated: April 25, 2017 — 9:59 pm
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