Save the Children Knowledge Management and Learning Coordinator Job in Nairobi, Kenya

Save the Children

Job Title: Knowledge Management and Learning Coordinator

Team / Programme: Regional and Multi-Country Programme Unit

Location: East and Southern Africa Regional Office – Nairobi

Grade: 3

Contract Length: 2 Years

Level 3:  the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking / vetting process staff.

Role Purpose:

  • To ensure strategic orientation of knowledge management and learning approaches for the Pan Africa work,
  • To ensure the coordination, planning, implementation and reporting of all learning and research activities of the programme,
  • Establish and ensure strong and positive relationships with TCEs, TCCs, IGAD, ECOWAS, EAC, EASF & SADC and other key stakeholders in for learning,
  • Lead and Coordinate Knowledge sharing and learning initiatives across partners and national focal points and also with SCI Cos,
  • In collaboration with the Project Coordinators – East and Southern Africa & West and Central Africa, facilitate learning that informs AU Advocacy processes together with the Pan Africa Advocacy office

Scope of Role:

Reports to: Senior Programme Manager – Child Protection

Staff reporting to this post: None

Role Dimensions: Dimensions: The RMCPU engages with regional processes to accelerate transformative change for children in all contexts in East and Southern Africa by modelling effective program approaches, generating evidence, and influencing sustainable policy change.

To achieve this, the RMCPU primarily targets and works with  regional mechanisms as well as multi country initiatives at Pan African level covering East and Southern Africa working both in countries where have physical presence such as Ethiopia, Kenya, Uganda, Rwanda, Sudan, South Sudan, Somalia, Mozambique, Zambia, Zimbabwe, Malawi, South Africa, Swaziland as well as in countries where we don’t have presence where we deliver programmes though partners in Burundi, Botswana, Namibia and Lesotho.

Within a pan African scope, the Unit additionally hosts Projects with a broad objective of integrating child rights within other regional mechanisms including the African Union (AU) and its institutions- the Africa Committee of Experts on the Rights and Welfare of the Child (ACERWC), East African Community (EAC) and the East African Standby Force (EASF), Southern Africa Development Cooperation (SADC) Multi-country research and advocacy initiatives where SCI has a presence are undertaken through partnering with the respective SCI COs and CS members.

The Regional and Multi Country Programming Unit’s ambition is to be a thought leader in challenging our normal approaches to delivering high quality, innovative and response programming in scale and impact.

We leverage on our engagement with regional processes to accelerate transformative change for children in all contexts in East and Southern Africa by modelling effective program approaches, generating evidence, and influencing sustainable policy change.

Key Areas of Accountability:

Core: Under the strategic guidance of the Senior Programme Manager will be responsible for the implementation, monitoring and reporting of the East and Southern Africa component of the Child Protection Programme (PSO, DRR, CPiE, EiE).

The Main tasks will include:

  1. In collaboration with the stakeholder network, EASF and ECOWAS Standby Forces coordination mechanisms, pilot the child protection knowledge management system in training centres.
  2. Manage a knowledge management system/Platform for Child Protection specialists in peace support operations.
  3. Support the ASF to validate and develop a roll-out plan for the child protection knowledge management system within the African Standby Forces.
  4. Support stakeholders in developing an accessible information, knowledge sharing and learning platform on relevant data, training materials and updates on child protection and child rights in peace support operations.
  5. Promotes adoption and use of knowledge management in the RMCPU through the development and support of communities of practice, including training/capacity building
  6. Ensures effectiveness of knowledge management programs and activities by analysing knowledge management activities, monitoring their use, and measuring their impact
  7. Tests knowledge management products and services for effectiveness, quality and responsiveness
  8. Serves as key contact for data requests by responding to queries and by assisting clients in accessing knowledge management tools and resources
  9. Utilizes knowledge bases, networks, communities of practice and other sources to synthesize responses to queries
  10. Conduct training for staff and partners in use of knowledge management products
  11. Provides oral and written responses and briefings for queries by staff and managers and by external clients
  12. Contributes to knowledge management resources by preparing best practices and capturing knowledge management practices.
  13. Support in designing and execution of assessments, evaluations and learning;
  14. To coordinate with program staff to create a feedback loop so lessons learned are incorporated into program implementation and development;

Behaviours (Values in Practice)


  • holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.


  • sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
  • widely shares their personal vision for Save the Children, engages and motivates others
  • future orientated, thinks strategically and on a global scale.


  • builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • values diversity, sees it as a source of competitive strength
  • approachable, good listener, easy to talk to.


  • develops and encourages new and innovative solutions
  • willing to take disciplined risks.

•    honest, encourages openness and transparency; demonstrates highest levels of integrity


  • Master’s Degree preferably in Knowledge Management with experience in relevant sector and Professional Certification in Knowledge Management
  • 3 years working experience in relevant sectors
  • Highly developed conceptual, analytical, and innovative problem-solving ability; demonstrated ability to handle complex knowledge management issues

Experience and Skills


  • Extensive practical experience in applying information technology to the implementation of knowledge management and knowledge sharing strategies
  • Proven ability to assess client groups’ information needs and be innovative in the design and delivery of appropriate targeted solutions
  • Proven ability to build and maintain close and constructive working relationships with peers, management and staff in defining and fulfilling knowledge needs
  • Understanding of the principles for creating and maintaining communities of practice
  • Understanding of concepts, tools and features of help desk operations and of knowledge dissemination via web-based and print publishing
  • Proven ability to write concise reports and deliver effective oral presentations
  • Demonstrated interpersonal skills, including the ability to collaborate effectively in networks and communities of practice
  • Excellent partnership building and maintaining skills and ability to guide multiple partners towards achieving agreed outcomes.
  • Excellent verbal and written communication in English
  • A flexible and resourceful attitude with the ability to manage and prioritise an unpredictable workload.
  • Proven analytical and problem solving skills in order to understand the range and content of the emergency programmes’ work and provide practical solutions to operational challenges.
  • Computer literacy (MS Word, Excel, Access, and Power Point)
  • Proven data analysis and report writing skills
  • Good understanding of child participation, child protection and child rights governance issues
  • Knowledge of regional bodies such as the African Union, East African Community, SADC, ECOWAS and Eastern Africa Standby Force is an added advantage
  • Cross-cultural experience, understanding and sensitivity;
  • Strong self-starter who is able to take initiative
  • Commitment to Save the Children aims, values and policies, including child safeguarding and data protection
  • Excellent interpersonal and written and oral communication skills;

Additional job responsibilities: The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities: The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding: We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Health and Safety: The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

How to Apply

CLICK HERE to apply online

Application closes on 18th April 2017.

Community Development, Communications and Media, NGO and UN
Updated: April 13, 2017 — 12:02 am