Segal Family Foundation Director of Operations Job in Nairobi Kenya

Segal Family Foundation (SFF)

We are hiring a Director of Operations!

Based in Nairobi, Kenya (or other East African capital city, if needed)

About Segal Family Foundation (SFF): At Segal, we believe in a world where development is steered by grassroots leaders and power is shifted into the hands of communities.

We work across Sub-Saharan Africa and strive to be true partners to our grantees. We want to change the power dynamics inherent in traditional philanthropy and prove that a new, more equitable, and responsive approach is not only more fair, but more effective.

We support 200+ incredible organizations who are finding local and scalable solutions to Sub-Saharan Africa’s most pressing challenges, with a focus on reproductive health and youth empowerment.

We offer our grantee partners financial and capacity building support, aimed at giving them a larger network of peer organizations and like-minded funders to share learnings and new opportunities as well as provide technical expertise.

Our vibrant team of 11 passionate changemakers is spread across the globe. We work virtually across continents, and our Africa team is spread across five countries.

We move fast and adapt quickly as we find new and exciting ways to push our mission forward. We’ve got a lot of ambition, and we are looking for team members that will continue to help us punch above our weight.

About the role

The Director of Operations will be responsible for overseeing SFF’s portfolio of grantee partners and vetting potential new grantee partners.

You will manage our team of Program Officers as they conduct regular due diligence and prepare recommendations for funding decisions across Africa.

You will also manage the Admin & Finance Officer who supports the Africa-side team. Country-level community building activities including happy hours, workshops, and summits are included in your responsibilities.

We are a small team, so this is a hands-on role—there will be times when you will need to run diligence on partners yourself, dig into the details of event planning, and work independently and remotely.


  • Lead the Africa-based operations team
  • Oversee the due diligence process on current and potential grantee partners
  • Implement community building activities and events in East Africa

Your responsibilities will include

Africa-Based Operations (50%)

  • Oversee all Africa-side operations
  • Conduct scoping exercises in potential new countries of operations
  • Ensure all events and programming in East Africa are implemented efficiently, effectively and aligned with our values
  • Manage and motivate Program Officers
  • Oversee the on-the-ground due diligence of current and potential grantee partners by managing Program Officers, and occasionally taking on diligence processes yourself
  • Build a pipeline of new grantees
  • Manage the Finance & Administration Officer to
  • Ensure SFF is legally compliant in countries of operation
  • Maintain capacity building service provider database

Active Partnership Programming (30%)

  • Identify partners’ technical and capacity gaps, and co-design a thoughtful and connected set of capacity building programming to elevate the work of our partners
  • Identify and vet potential capacity building service providers
  • Assess and approve partner requests for Open Resources
  • Work with the Director of Partnerships to assess partner applications for Knowledge Systems Support and Targeted Capacity Support programs
  • Oversee country-level capacity building programming and events
  • Provide organizational development expertise to partners as appropriate and needed

Strategic Direction (10%)

  • In conjunction with the Executive Director, Director of Partnerships, and Managing Director,drive strategic conversations to ensure we fulfill our mission
  • Take part in bi-annual strategic planning exercises with occasional strategy discussions as needed

Donor Engagement (10%)

  • In conjunction with the Executive Director and Director of Partnerships, manage donor relationships in order to drive uptake of innovative grant-making models and leverage funding from other funders to our grantee partners.
  • Support the design of in-country donor engagement strategies of the operations team
  • Take part in Africa-side relationship-building and events or conferences as needed

Who we are looking for

  • You are an East African Community citizen and preferably have experience working in multiple East African countries.
  • You have contributed to the strategic direction of an organization in the past.
  • You are fluent in spoken and written English and may also speak French, Swahili, Kinyarwanda, Kirundi, or another local language.
  • You hold a bachelor’s degree in a related area of study.
  • Ideally, you also hold a master’s degree in public administration, business administration,
    public health, or social work.
  • You have 7-10 years of experience working with nonprofit organizations or social enterprises
    in East Africa. Private sector experience will also be considered.
  • You have a minimum of three years’ experience managing a small team. Experience managing teams remotely is preferred.
  • You are bold and confident to share your opinions with a multicultural team and can tailor
    your approach to working with various colleagues.
  • You thrive in an unstructured environment, are at peace with ambiguity, and solve problems creatively and efficiently.
  • You have learned how to talk about your weaknesses and mistakes in the workplace and
    value honesty.
  • You love collaboration, and you naturally motivate yourself to deliver when working alone.
  • You are detail-oriented, willing to complete administrative tasks as well as coordinate large events.
  • You easily navigate Microsoft Word, Excel, Google Drive, Slack, etc.
  • You are a clear communicator and strong writer.
  • You have a basic understanding of accounting and financial management.

Why work with us

  • Mission and Impact: We want to change the face of philanthropy while uplifting incredible local leaders (who we like to call rockstars). Every day we support local leaders changing the lives of communities and youth.
  • Career Development: We hire ambitious young people and support them to develop their skills and leadership potential. We support each other to grow and propel even further in their career trajectory.
  • Autonomy: We hire smart and talented people and let them lead the way. You will get a team
    of 11 behind you for support but will be given the autonomy (and responsibility!) to take
    control of your role and participate in strategic decisions in your department.
  • Work Hard, Play Hard: We put in the extra time and go the extra mile to support our partners.
    But we also love to laugh, have fun, and enjoy the camaraderie we’ve built amongst our team.
    We can find some levity even in tough situations.
  • Variety and Adventure: We support 200+ partners across 20+ African countries. Even if travel isn’t a large part of your role, you will get to experience new cultures, places, and exciting organizations across the continent.
  • Benefits: We believe in supporting the well-being of our employees, so we offer healthcare
    cover, generous annual leave, and flexible hours.

Other information

You will work out of our Nairobi office off of Ngong Road with around 40% travel across East Africa and occasional trips to our U.S. office.

We will consider the Director of Operations being based in another East African capital if needed.

The role reports to our Executive Director and collaborates closely with our Director of Special Projects and Director of Partnerships.

We will agree on a three-month probation period with learning and performance goals.

Want to apply?

First, read this guide on how to submit your application and tips on our selection process:

Fill out the application form under

Send your CV to

Selection process in collaboration with

Business Administration, Community Development, NGO and UN
Updated: April 20, 2017 — 4:49 pm