Telesales Executives Jobs in Kenya

Telesales Executives

Reporting to: Team Leader

As the first line customer liaison, the primary role is to:-

  • Make contact with businesses with full information on service/program.
  • Make sales by offering the correct information and enrolling new customers.
  • Handle customers enquiries promptly, efficiently and professionally to fulfill the call centre‚Äôs expectations and meet the set service and sales target

Duties and Responsibilities:

  • Contact designated clients with a target to enroll them in the program/Service.
  • Increase sales by enrolling designated customers.
  • Maintain customer experience levels within the quality standards stipulated.
  • Handle objections by building rapport with customers.
  • Record customer information and queries on the CRM.
  • Adhere to Data Protection policy with regards to confidentiality of customer details.
  • Adhere to escalation process as defined.
  • Handle complaints in a polite and professional manner.
  • Patiently listens and responds to customer queries.
  • Understand and adhere to the escalation process.

Qualifications

  • Certificate, Diploma or Degree from a recognised tertiary institution.
  • Must posses 1-3 years of relevant experience in sales environment
  • Fluent in English with a clear accent (American/ British accent will be an added advantage).
  • Experience in the technical sales will provide an added advantage
  • Knowledge of sales and marketing.
  • Past experience in a call center will provide an added advantage


Sales and Marketing
Updated: April 18, 2017 — 7:03 pm