Bank Branch Managers (Retail Banking) Jobs in Kenya

Job Vacancy: Branch Manager – Retail Banking

5 Positions – Kitengela, Kiambu, Thika, Machakos & Nairobi

Our Client, one of the fastest Growing and well-established Tier 3 banks in Kenya is seeking to recruit a branch manager.

The purpose of the role is to manage the branch to achieve growth and profitability through sales and business development activities, best in class customer service to customers to maximize relationship building.

Key Responsibilities

  • Business growth & development and sales performance
  • Strategic input and planning
  • Branch operations
  • Risk Management

Main Activities

Business Growth & Development and Sales Performance:

  • Primarily responsible for achieving the branch performance targets in: funding growth/retention of assets and liabilities, transactional Banking, Insurance, Leasing, PAR, net interest income and profitability
  • Primarily responsible for all loan applications approved at branch level including timely completion and approval within quality parameters determined by JBB lending policy
  • Maintains a complete understanding of all bank products offered via the banks’ distribution channels, with knowledge sufficient to discuss product, attributes fully and confidently. Emphasis will be on engaging with clients to complete full financial analysis with goal of widening clients’ relationship with the bank.
  • Ensure customer Queries, Requests or Complaints are handled within the defined Service Level Agreements (SLAs)and Turn Around Time (ATM, Mobile Banking, Queue Management)
  • Training of all staff on products, service, policies, procedures, branch security, health and safety and consumer protection
  • Ensure the front line team are engaging customers for upselling and cross selling to ensure uptake and utilization of banks products and channels
  • Endeavors to increase deposits by new and existing clients by identifying and evaluating client needs’ through observation, listening and questioning techniques, and ensuring quality recommendations that will satisfy the client and influence their decision-making process towards the bank and therefore meeting longer term strategic goals
  • Primary responsibility for the promotion of the bank in the region to; existing and prospective clients, professionals and businesses by way of; networking activities, call programs, marketing and promotional campaigns, sponsorship initiatives, community involvement and sales and product seminars
  • Contributes to market acceptance by liaising with the Marketing Department over developments in the marketplace on any new products/procedures

Strategic input and planning:

  • Contributes to the completion of the banks Retail Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on regional growth objectives
  • Prepares branch budgets for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations
  • Responsible for developing a branch training plan so that staff members are able to meet targets and/or exceed their individual performance targets
  • Develops a plan for the promotion and maintenance the brand in the region in consultation with the Business Development Manager and Marketing department

Leadership & Management:

  • With the assistance of Human Resources, is responsible for the induction of branch staff
  • Contributes to the ability of staff to meet performance objectives by providing day to day supervision, training and support and leading performance processes in accordance with policies and procedures
  • Responsible for identifying and developing career path opportunities for staff within and outside the branch
  • Contributes to the development of staff by assisting with the interpretation and implementation of operational policies and procedures
  • Responsible for assigning tasks to staff, scheduling and monitoring work and reviewing results for timeliness, accuracy and quality
  • Contributes to the flow of staff communications, by conducting regular staff meetings
  • Encourages staff to participate in internal and external training and development opportunities as these arise and in accordance with individualized development plans
  • Responsible for the presentation and service standards of branch staff to ensure a professional image is maintained with all clients
  • Ensures adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment
  • Responsible for mentoring and coaching the branch team to enhance staff motivation, engagement and improve performance


Banking Insurance Investments, Business Administration
Updated: May 9, 2017 — 12:12 am