Bank Teller Job in Kenya

Position: Bank Teller

The Role: Accurately and efficiently process and record routine transactions for bank customers including cashing cheques, accepting deposits and withdrawals, processing loan payments and money transfers.

Promote and advise on the bank’s products and services.


  • Receive and count working cash at beginning of shift
  • Identify customers, validate and cash cheque
  • Accept cash and cheques for deposit and cheques accuracy of deposit slip
    process cash withdrawals
  • Perform specialized tasks such as preparing cashier’s cheques, personal money orders, issuing traveler’s cheques and exchanging foreign currency
  • Perform services for customers such as ordering bank cards and cheques
  • Receive and verify loan payments, mortgage payments and utility bill payments
  • Record all transactions promptly, accurately and in compliance with bank procedures
  • Balance currency, cash and cheques in cash drawer at end of each shift
  • Answer inquiries regarding checking and savings accounts and other bank related products
  • Attempt to resolve issues and problems with customer’s accounts
  • Initiate and open new accounts
  • Explain, advise on and promote bank products and services to customers
  • Identify referral opportunities and make relevant referrals
  • Ensure compliance with all internal controls and established policies and procedures

Education and Experience

  • Degree/Diploma in Finance related course or equivalent
  • Some clerical, administrative, cash handling, sales or customer service experience preferred
  • Knowledge of customer service principles
  • Relevant computer skills
  • Prior experience in similar position highly preferred

Key Competencies

  • Strong numerical ability
  • Good listening and communication skills
  • Customer service orientation
  • Accuracy and attention to detail
  • Time management
  • Problem solving
  • Honesty and integrity
  • Teamwork
  • Stress tolerance

Qualified persons to apply at

Only shortlisted candidates will be contacted

Banking Insurance Investments
Updated: May 25, 2017 — 6:11 am