Call Center Agent Job in Nairobi, Kenya

Job Title: Call Center Agent – Ecommerce

Location: Nairobi

Salary: 20,000 + Incentives.

Our client is an American owned company that provides an online shopping platform for quality ICT products.

They are looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner.


  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
    Contributes to team effort by accomplishing related results as needed.


  • A university degree in marketing or any related field
  • At least 1year of Customer Service Experience.
  • Presentable & Should be a fast thinker
  • Quality Focus.
  • Problem Solving.
  • Market Knowledge.
  • Documentation Skills.
  • Listening skills.
  • Telephone Skills.
  • Resolving Conflict.
  • Analyzing Information.
  • Multi-tasking

How to Apply

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Call Center Agents – Ecommerce) to before Monday 29th May, 2017

Sales and Marketing
Updated: May 22, 2017 — 4:40 pm