Chebu Healthcare Services is a growing health facility located in Juja – Kiambu County and offers outpatient clinic consultations and pharmacy services.
As we strive to accomplish our vision, we are in search of qualified individuals to fill the following role:
Job Title: Receptionist / Front Office Administrator
Job Type: Full-time
Duties and Responsibilities
- Welcome clients and potential clients in a professional manner
- Receive and screen phone calls delivering excellent customer service always
- Respond to all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Communicate and coordinate with management on customer inquiries and ensure timely resolution for same
- Fulfill all reasonable requests from clients and ensure their satisfaction
- Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
- Provide daily and monthly reports as required
- Carry out instructions given by the management team
- Contribute to team effort by accomplishing related tasks as required
- Provide administrative support and assistance when required
- Maintain office filing and storage systems
- Update and maintain databases such as mailing lists, contact lists and client information for quick and easy retrieval when required
- Maintain safe and clean reception area always
- Process payments
Requirements
- Certificate or diploma in customer service /front office/ secretarial or related course
- A minimum of 2 years’ relevant experience
- Competent in Microsoft Word, Excel, PowerPoint and Outlook
- Good communication and listening skills
- Demonstrate commitment to excellent customer service
- Composed when working under pressure
- Willingness to learn
- Be confident and self-motivated
- Excellent planning and organizational ability and strong attention to detail
- Well-developed written and verbal communication
- Maintain professionalism always
Preferred skills
- Basic First Aid Skills
Required information
- State Gross Salary expectation in the application
- Attach certificates and testimonials
Interested candidates should send their applications to Receptionist20170510@Chebupharma.com by 5pm on 20th May 2017