FinTech Company Customer Service / Telesales Job in Kenya

Our client is a FinTech company using proprietary technology and leveraging on Mobile Money to offer employees affordable salary advances.

They seek to appoint a suitably qualified & dedicated individual to assume the responsibility of Customer Service / Telesales.

The position will report to the Customer Relationship Manager and will help the company grow by bringing in customers and developing business.

Responsibilities:

  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company’s reputation.
  • Go the “extra mile” to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and note useful information.

Requirements:

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Diploma in business related field a Degree in similar is a plus

Remuneration: An attractive salary package is on offer dependent on skills, qualifications and experience.

Please send as your CV in MS Word format to jobs@instepbusinesssolutions.com

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Sales and Marketing
Updated: May 15, 2017 — 7:39 pm