FinTech Company Debt Collector Career in Kenya

Our client is a FinTech company using proprietary technology and leveraging on Mobile Money to offer employees affordable salary advances.

They seek to appoint a suitably qualified & dedicated individual to assume the responsibility of Debt Collector.

The position will report to the Head of Credit & Risks and will undertake locating customers and securing payment of charged-off accounts and qualifying accounts while maintaining good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses.


  • Possess investigative techniques and processes to identify the true reason for delinquency.
  • Communicate clearly, concisely and effectively both verbally and written.
  • Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy.
  • Maintains up-to-date customer contact information in the collections systems.
  • Required to initiate external contact with customers and may perform advanced loss prevention activities.
  • Understand and demonstrate the principles of the Company’s Mission, Vision and Values.
  • Contact customers via outbound/inbound phone calls and other means of communication to secure. balance of debt by negotiating payment terms and methods.
  • Utilize various means of skip tracing to locate customers.
  • Record and update full and complete account information to aid in account resolution.
  • Negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements.
  • Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.
  • Meet monthly collection targets as assigned by management.


  • Degree in Business Related Studies
  • CPA Qualified
  • Minimum 2 years’ experience in unsecured or sub-prime debt collections is preferred.
  • Ability to read, write and speak fluent English.
  • Strong written, verbal, active listening and phone communication skills.
  • Ability to communicate effectively and in a professional manner.

Remuneration: An attractive salary package is on offer dependent on skills, qualifications and experience.

Please send as your CV in MS Word format to

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Accounting and Finance, Business Administration
Updated: May 15, 2017 — 7:37 pm