ISP Customer Support Engineer Job in Zanzibar

Duma Works is recruiting a Customer Support Engineer in Zanzibar for Zanlink Ltd; a leading ISP company in Tanzania.

Job Descriptions

  • Provide technical support to clients on problems related to Internet and related services both on telephone as well as on site.
  • Install and maintain various Internet and related services on the client’s side using either Optic Fiber cable or Microwave Wireless Equipment operating at different frequencies, as well as configuration of TCP/IP protocols.
  • Build and maintain various Networks such as WAN, LAN and VPN on client’s side.
  • Maintain Company’s Network infrastructure including its fiber optical backbone, repeaters, as well as towers.
  • Evaluate and resolve client problems promptly.
  • Monitor performance of network infrastructure equipment.
  • Create and implement viable solutions and follow through to ensure problem is resolved to the satisfaction of all parties.
  • Ensure that no trouble ticket or clients complain remains pending and present a thorough daily, weekly and monthly report to the Management.
  • Carry out weekly and monthly analysis of the problems reported by our clients and find ways to reduce them.
  • Provide clients with regular updates, feedback on service request/queries


  • Diploma / University degree in Computer Science / Information Technology with at least 3 years of working experience in the related field.
  • Position open to Tanzania nationals only.

Skills and expertise

  • Good knowledge and working experience of various Networks such as LAN, VPN, Fiber optical, microwave wireless technologies as well as extensive knowledge on configuration and troubleshooting of TCP/IP protocols.
  • Practical networking experience in setting up, testing, configuration and troubleshooting of networks/ Knowledge on Wireless Technologies, RF transmissions and Fiber Optical Networks.
  • Working knowledge of network devices (routers/switch testing and configuration).
  • Proficiency in both Windows and Linux based operating Systems.
  • Ability to work independently, be a team player and be able to accomplish a given task with minimum supervision.
  • Possess excellent customer care and clients handling skills.
  • Be able to communicate excellently with good command on both oral and written English and Kiswahili; to clearly and concisely provide information, explanations and instructions and to elicit information from others with varying levels of understanding.
  • Must possess very good analytical, troubleshooting as well as technical faults reporting skills.
  • Problem solving skills to independently recognize define and identify resources available to solve problems.
  • Possess a class ‘C’ clean driving license.
  • Willing to walk extra miles and demonstrate flexibility in order to handle chores more efficiently.
  • Interpersonal skills to establish and maintain a friendly, welcoming environment to demonstrate understanding, compassionate and caring manner to maintain a courteous and calm demeanor

Salary Package and benefits

  • Fixed and variable salary package.
  • Medical Insurance.
  • Accidental coverage insurance.
  • Annual performance bonus for meeting company wide objectives equivalent of 1 month package.


Send your Cover Letter and detailed CV to marking the subject as “2800”, Your Full name & Phone number e.g. 2800 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Friday, 19 May 2017

N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

ICT and Technology
Updated: May 9, 2017 — 9:17 pm