Real Estate Company Client Relations Officer

Our client is a real estate company looking to hire a client relations officer who’ll work closely with the sales team to manage relationships with clients:

Duties

  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the Head of Sales.
  • Working closely with Account Managers and Sales Consultants.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Skills and qualifications

  • Diploma in relationship management, Public relations or any business related course.
  • At least 2 years experience in real Estate Industry.
  • Strong Relationship Building
  • Customer Service Skills
  • Communication skills both written and oral

KPI’s

  • Product knowledge.
  • Feedback from clients on quality of service they are receiving.
  • Maintaining existing clients and sorting out their complaints/concerns.

This job is only available to registered candidates; send your CV to recruitment@jantakenya.com or call us on 0726061607.


Communications and Media
Updated: May 17, 2017 — 11:21 am