Sacco Customer Service Officer / Marketing Officer Vacancy in Nairobi

We are a medium size Sacco society based in Nairobi with membership of over 4,000 members drawn from all over the country.

We are looking for a Customer Service Officer / Marketing Officer to assist in customer service and member recruitment.

Duties and responsibilities

  • Recruiting new members.
  • Selling Sacco’s products to member organizations and new organizations.
  • Answering telephone calls, assisting in handling customer complaints and issues.
  • Ensuring new organizations’ membership and individuals documentation is 100% compliant
  • Explaining to customers the different types of loans and savings available and their respective terms and conditions. Advising members on loan eligibility.
  • Customer service to walk in members
  • Carrying out customer satisfaction surveys, analysing customer suggestions and making recommendations to the management for implementation
  • Act as the public relations officer of the society
  • Ensuring proactive and regular contact with members/customers to determine service needs


  • KCSE Grade Minimum C (Plan).
  • Diploma in Public Relations, Marketing or Business related course from a recognized institution
  • Customer care training
  • A bachelor’s degree in a related field is an added advantage

Skills and Desired Qualities:

  • A person of integrity, team player and have effective oral communication skills.
  • Strong interpersonal skills, outgoing personality, and ability to work independently and effectively under pressure and on strict deadlines and a good team player
  • Good analytical skills, good communication and interpersonal skills and able to work under minimum supervision.
  • Able to handle complaints and difficult situations


  • A minimum of two years of progressive working experience in customer service, marketing or administrative function in a financial institution.
    Experience in Social Media monitoring is an added advantage

If you meet the above criteria, kindly apply to

the Advertiser,


P.O.Box 49010-00100


attaching your certificates and testimonials to reach us by 8th August 2017

Sales and Marketing
Updated: July 26, 2017 — 6:06 am