Guest Relations Officer Job in Tanzania

Duma Works is recruiting for a guest relations officer position for our client; a leading hospitality management company based in Tanzania.


  • Interrelate with other departments to ensure efficient services and comfort .
  • To consistently achieve the guest contact, service delivery, standard & quality customer services to guest.
  • To completely familiar and adhere with the hotel procedures, policies and Service Standards related to guest service.
  • To fully aware of Fire Safety procedures and evacuation plan.
  • To promote a helpful, caring and professional image to the guest and staff at all times.


  • Candidates should hold Diploma/Bachelor in Hospitality Management
  • Operations/customer service experience from relevant industry
  • 2-5 years experience preferably in Guest relations or related role
  • Candidates should be well presentable and smart
  • Computer literate
  • Efficient and excellent communication skills
  • Proficiency ability in English and Swahili, knowledge of additional language is a plus/advantage.
  • Strong time management and problem solving skills
  • Ability to work in a fast environment.


Send your Cover Letter and detailed CV to marking the subject as “3002”, Your Full name & Phone number e.g. 3002 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Thursday, 31 August 2017

N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

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Hospitality and Food Industry
Updated: August 21, 2017 — 8:37 pm