SAGE Implementation Engineer Job in Nairobi

Job Vacancy: SAGE Implementation Engineer – Nairobi

Functional Area: Accounts, Inventory, Procurement, MIS Reports


  • Installation, Configuration & Troubleshooting of Software Components Remotely/On site.
  • Assess/evaluate client requirements against scope of project, manage project plan and schedule.
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
  • Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Deal with a wide range of products
  • Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
  • Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.
  • Responsible for providing Engagement Managers and/or clients with updated implementation plans, Support Calls communications documents, follow-up memos, etc.
  • Ability to manage multiple clients and projects/tasks simultaneously.
  • Collaborate with several teams (e.g. software development, testing,engineering,sales) to achieve our common goal of solving our customer problems and enhancing our products
  • Share your knowledge with other people in writing technical documents and enlarge the knowledge database

Technical Skills:

  • Proficiency in SQL and Databases, Reporting tools (Preferably Crystal) is needed.
  • Knowledge on Desktop Client / Server Applications
  • Knowledge on Accounting Software Implementation
  • Should be able to Configure Various Chart of Account, Reports & Business Processes…

Key Skills

  • Previous full life-cycle implementation experience with Accounting- Sage/ERP Implementation
  • Background as a Software Support Consultant & Implementation Engineer or Business Analyst
  • Must possess strong cross team/group/org collaboration skills.
  • Excellent organizational, analytical, and problem solving skills
  • Excellent communication and presentation skills
  • Willingness to travel Local/Abroad
  • Flexible to work in shifts


  • At least 2 years Implementations Experience (Preferably Accounting- Sage.
  • Should have Both Technical & Business Process Analysis Experience in medium to Large scale Projects.

If qualifies kindly send your CV to indicating (Implementation Engineer- Sage) before 28th September 2017

Accounting and Finance, ICT and Technology
Updated: September 22, 2017 — 2:52 pm