Store Manager Job in Dar-es-salaam, Tanzania

Job Title: Store Manager Africa

Job Code: SMA/MPC/170915

Number of Positions Open: 1

Reports To: Regional Manager Africa / Country Manager

Location: Dar-es-salaam, Tanzania

Closing Date: Open Until Filled

Job Summary: To control, direct and manage overall operations of a store within the framework of the company policy, to ensure that the store meets its sales, expense and profit objectives

Primary Responsibilities:

1. Budget & Expense Management:

  • Achieve monthly gross profit and turnover targets
  • Prepare and submit turnover and expense budgets
  • Prepare annual salary budgets
  • Control and maintain operational expense budgets versus actual turnover
  • Maintain controllable expenses in proportionate ratio to sales and within agreed budget level
  • Ensure that salary costs are maintained at the expected percentage to sales ratio

2. Merchandise & Stock Management:

  • Ensure the store is holding the full range of Store applicable merchandise
  • Ensure merchandise is displayed according to proportionate sales of promotional activities
  • Ensure departments are merchandised as per the merchandise standards of the MDD
  • Liaise with Merchandise Division with regards to stocks, pricing, standards and layouts and product performance
  • Ensure stockholding levels are in line with merchandising plans and with sales performance
  • Check merchandise movement to highlight slow sellers/good performers
  • Ensure the efficient selection of stock and ranges as per local market trends
  • Manage the discontinuation and suspension of stock as per business requirements

3. Shrinkage Management:

  • Ensure daily counts and audits take place and are authorized by management
  • Ensure all High Risk stock and Top 10 shrinkage departments are checked on receipt by management
  • Ensure the “safe” merchandising of certain products
  • Ensure that weekly departmental self-audits are accurately completed
  • Ensure training is be given on all procedures, as well as follow-up training in problematic areas for team members and security staff
  • Ensure spot checks on top 10 shrinkage item sales by security guards is conducted
  • Ensure 100% accuracy when completing registers and maintain a high level of search quality at the facility point

4. Sales Promotions:

  • Ensure that the store is geared to implement promotions effectively
  • Arrange promotions with suppliers
  • Oversee promotional signage from suppliers for display purposes
  • Set and adjust selling prices for locally organized promotions and in response to competitor pricing
  • Ensure that the weekly promotional leaflets are executed

5. Customer Service:

  • Ensure staff members are fully trained and competent in customer service and product knowledge so as to project a competent, efficient and customer orientated image
  • Ensure that customer complaints and after sales service are handled courteously, promptly and to the customer’s satisfaction in line with Company policy

6. Registrations / Policies / Procedures:

  • Ensure that all Company policies are adhered to
  • Ensure that working conditions are in line with Company policy, Wage Determination and Basic Conditions of
  • Employment, Equity Bill and LRA
  • Ensure that team members are accorded fair treatment in line with Company policy
  • Know and adhere to the Industrial Relations policies to ensure that fair disciplinary hearings and grievance hearing take place

7. Team Management:

  • Promote a high level of moral and team spirit
  • Select, train and motivate team in order to achieve the required standards in all areas
  • Ensure that conditions of service are explained to team members and implemented
  • Obtain approval for the recruitment of additional team members
  • Discuss the dismissal of any team member with HR
  • Manage a store appointed HR Manager

8. Security:

  • Ensure that all security systems are implemented and efficiently maintained
  • Ensure that all team members are aware of and trained in their security responsibilities
  • Control and manage the Occupational, Health and Safety Regulations
  • Ensure that all team members are aware of the importance of shrinkage control
  • Liaise with the external security company and alarm companies to ensure that a high level of security is maintained in the store
  • Ensure receiving clerk and security officer do independent checks with regular spot checks by management

9. Training:

  • Ensure the provision of team training, if necessary with outside suppliers, in order to achieve maximum productivity within the store and to ensure the development of team
  • Liaise with Human Resources officers regarding all in-house training
  • Ensure a succession plan is in place in the store
  • Ensure that the relevant line managers are initiating and maintaining training
  • Identify training and development needs and ensuring execution by utilizing line managers and the Regional HR Manager for the region

10. General

  • Have knowledge of legislation that is applicable in the retail industry in the specific country
  • Maintain and uphold MDD ethics within the store
  • Update dashboard daily
  • Keep up to date with new systems and procedures which affect the retail industry
  • Undertake special projects as requested by the Store Operations Director

11. Supplier Relationship Management

  • Maintain good relationships with suppliers
  • Ensure the timely payment of supplier (cheques, cash and original documentation archived)

12. Negotiations

  • Negotiate, along with the HR Manager, wages with Unions
  • Negotiate with clearing agents and customs
  • Negotiate with suppliers to ensure efficient operations (promotions, stock, logistics, supply)

13. Logistics & Supply Chain Management

  • Manage the coordination of stock as per receipt from sea and air cargo
  • Ensure that item requests are placed timeously to prevent out of stocks
  • Ensure that the receiving process flow has been executed within the agreed turn around period
  • Ensure that the warehouse locator system is maintained to ensure that stock is readily available
  • Monitor outstanding supplier orders via daily audit reports
  • Monitor and maintain “Days Forward Cover” (DFC) as per company budget

14. Compliance

  • Liaise with Government tax regulators and inspectors from various Ministries
  • Manage the archiving of all statutory documents, import and export documents

Qualifications and Experience:

  • 10 years Retail Experience
  • Appropriate Judgment
  • Focus on the Customer/ Member
  • Manage Execution and Results
  • Plan and Pursue Team-Based Improvement
  • Increase Commitment
  • Supervise Associates
  • Manage Ethics and Compliance
  • Quickly Adapt

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Store Manager Africa



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Updated: September 22, 2017 — 3:03 pm