Customer Feedback Leader Job in Kenya

Job Title: Customer Feedback Leader

Reference: Bl9117

Reporting To: Group Marketing Director

Start Date: Soonest

Period: to Dec 31st 2018 contract with a 3 month probation

Budget: 100k – 150k gross

Location: Mainly field based but when a desk is needed, open floor plan could be used so near to reporting office.

Purpose: To conduct face to face customer feedback sessions with key decision makers (buyer & user) at 10-15 key accounts for each member Company.

These high value clients need 1 on 1 attention with their feedback providing the stimulus for improvement of our products, services, systems, communication etc.

The Numbers: An average of 1.5 interviews at 15 key accounts for 30 companies spread over 11 months represents 61 interviews per month or 2.5 per day. This allows for 3 companies to be completed per month for the next 11 months.


  • Schedule the interviews with the provided contact list.
  • Ask a few key pre-prepared questions but primarily use probing questions to discover the route problems / solutions / suggestions that a customer has with their supplier.
  • Prepare a report based on this meeting – shared with the interviewee.
  • Consolidate all interviewees’ reports into a summary that identifies recurring complaints or key areas to change and include recommendations for change.
  • Present the Consolidated and Individual reports to the CEO of the company for their action. Project closed.

Transport: Uber

Interested candidates who fully meet the above requirements should send their applications along with a detailed Curriculum Vitae indicating expected salary and their daytime contact to (Subject of the email should be the title of the POSITION APPLIED FOR + JOB REF).

Only shortlisted candidates will be contacted

We do not charge any fees for receiving and reviewing applications or for interviews​

Sales and Marketing
Updated: January 10, 2018 — 3:48 am