Cyber Trace Limited Technical Manager Job in Kenya

Company: Cyber Trace Limited

Role: Technical Manager

Reports to: General Manager

Job Purpose: Provide leadership and manage the operations of the technical department.


  • Providing leadership and supervising the technical team and giving progress reports to senior managers and customers.
  • Oversee preventive maintenance in all technical operations in line with company’s quality standards in timely manner
  • Assessment and evaluation of technical staff performance, advising of technicians on new skills, coaching of present employees and training of new technicians.
  • Confirm maintenance and accuracy of all records kept by the technical department, assist other departments with customer queries and issues and advise clients on technical and related issues.
  • Prepare and inform senior management of technical specifications, reports, cost estimates and other relevant requirements, and prepare and update procedures and methods.
  • Oversight of the technicians handling of client queries and resolution of outstanding client issues.
  • Review client feedback forms daily, check for acceptable conduct from technicians and action measures to address the failure to observe acceptable standards of performance by technicians.
  • Responsible for coordinating and supervising all fuel tank calibrations and recording tank calibration readings in monitoring system.
  • Ensure strict monthly job rotation of technicians visiting clients, and ensure no technician visits customers outside the schedule unless expressly requested by the client.
  • Troubleshooting of problem/failed tracking devices and provide the clients, customer care and control center teams with status reports of the same promptly.
  • Inform all parties of all scheduled work and requirements for the same work, oversee implementation of scheduled work and inform all parties of the status of the work on a daily basis.
  • Review technical SOP continuously to reflect operational changes and recommend implementation, ensure all technicians have valid driving licenses, and proper filing of all records.
  • Liaising with suppliers on tracking unit installation requirements and training and timely submission of monthly reports.
  • Check up on all accessories to ensure that they are effectively and efficiently working
  • Planning and carrying out post installation inspections.


  • Diploma or Bachelor’s Degree in Mechanical / Automotive Engineering
  • At least 3 years working experience.


  • Ability to work as a team
  • Keen to details.
  • Time management skills.
  • Good analytical skills.


Deadline: 2nd January 2018.

Availability: 1 week.

Starting Date: 15th January 2018.

Engineering and Technical
Updated: January 2, 2018 — 8:38 am