French Speaking Customer Support Representative Job in Kenya

Job Title: French Speaking – Customer Support Representative

Position Summary:- The Customer Support Representative is required to provide exceptional customer experience through handling
inbound, outbound calls in a highly professional manner, whist meeting Key Performance Indicators and thereby Service Levels.

Duties and Responsibilities:-

  • Receive incoming calls and provide general and technical support to customers on products
  • Maintain customer experience levels within the stipulated quality standards.
  • Conduct Happy Calls and Customer Satisfaction Survey calls
  • Collect, confirm and update client information on CRM.
  • Record and follow up on general queries and complaints
  • Conduct a predetermined number of CSAT surveys
  • Handle complaints in a polite and professional manner.
  • Understand and adhere to the escalation process.
  • Research required information using available resources.
  • Handle online customer support if required (Emails, chat, blogs etc.)

Knowledge and Skills:

  • Tertiary education; holders of Bachelor’s degree will have an added advantage.
  • Must be Fluent in French Language
  • Fluent in the English Language (neutral and clear accent)
  • Proficient in MS Office Suite.
  • Previous experience in a call center is Mandatory
  • Knowledge of any of the following products would be an advantage: – Hand held phones; Home appliances; Audio Visual; Office Automation; Information Technology; Digital imaging.
  • Knowledge in Amharic or Arabic is an added advantage.
  • Must possess a Valid Certificate of Good Conduct

Key Competencies and Attributes:

  • Ability to handle complaints in a polite; empathetic and professional manner
  • Ability to use a positive, constructive, and solution-focused approach whenever conflict arises
  • Maintains a positive attitude and enthusiasm when faced with routine work
  • Dynamic and energized individual.
  • Ability to multi task
  • Maintains high levels of integrity and confidentiality of client information.
  • Excellent telephone etiquette
  • Excellent communication skills
  • Excellent customer service skills

Interested and qualified candidates should send their resumes to recruitmentpersonnel2017@gmail.com clearly indicating the position on the subject line.

All applications should reach us by Tuesday 23rd January 2018


Business Administration, Sales and Marketing
Updated: January 18, 2018 — 10:01 am